Online Assistant

About Sainsbury's Stores

Sainsbury's stores are dynamic, fast-paced environments offering outstanding value, quality, and service to local communities. As an Online Assistant, you will play a crucial role in ensuring a joyful shopping experience for our online customers, providing them with everything they expect from Sainsbury's.

Eligibility Requirements

• You must be above the school-leaver age in the UK.
• If shifts include hours earlier than 6 am or later than 11 pm, you must be at least 18 years of age.
• You must possess Right to Work eligibility in the UK.

Your Role as an Online Assistant

As an Online Assistant, your responsibilities will include:

• Picking and selecting the highest quality products for online customer orders, ensuring they are ready for home delivery or providing excellent substitutions when items are out of stock.
• Utilising a dedicated handheld device that guides you through the store, detailing products to select and optimising your route and timing for each order.
• Working efficiently behind the scenes to manage customer queries, process orders, and assist with loading vans for our Home Delivery Drivers.
• Proactively engaging with customers, offering support, answering questions, and providing helpful recommendations.
• Developing strong product knowledge regarding Sainsbury's products, services, and current promotions.
• Demonstrating flexibility by working across different areas of the store as needed.

What Makes a Great Sainsbury's Colleague

We are looking for individuals who are:

• Comfortable with early morning starts (many shifts begin at 4 am) and thrive in a fast-paced, physically demanding, and high-energy environment.
• Friendly, welcoming, and genuinely enthusiastic about helping customers.
• Proactive in solving problems, using initiative, and taking ownership of tasks.
• Adaptable and productive, capable of maintaining high standards across various store functions. You will receive comprehensive training to learn new skills and explore development opportunities.
• Eager to learn and utilise new digital tools and technology, including safely moving shopping containers weighing up to 15KG.
• Possess excellent attention to detail, contributing to a clean, clutter-free store environment and an exceptional shopping experience.

Rewards and Benefits

Working for Sainsbury's comes with a range of market-leading benefits and training:

• Nightshift Premium: An additional £2.45 per hour for hours worked between midnight and 5 am (where applicable).
• Discount Card: Enjoy 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury's on Fridays/Saturdays and 15% at Argos on pay days.
• Free Food & Hot Drinks: Provided for colleagues in all stores.
• Generous Holiday Entitlement: Based on hours worked, plus maternity and paternity leave.
• Pension Scheme: Sainsbury's will match between 4-7.5% of your pension contributions.
• Share Schemes: Opportunity to buy Sainsbury's shares at discounted prices.
• Shopping Discounts: Special offers on gym memberships, restaurants, holidays, and retail vouchers.
• Wellbeing Support: Free access to our Employee Assistance Programme for confidential support.

Our Commitment to Inclusivity

Sainsbury's is a Disability Confident Leader, committed to being a truly inclusive retailer. We offer enhanced discretionary leave for families, support for carers, and internal colleague networks to ensure representation and remove barriers. We provide development opportunities, mentorship, training, and career progression pathways, fostering a culture of inclusion and respect. Candidates requiring reasonable adjustments during the application or interview stages are encouraged to inform us.

Key skills/competency

• Customer Service
• Order Picking
• Product Knowledge
• Teamwork
• Flexibility
• Attention to Detail
• Digital Tool Proficiency
• Problem-Solving
• Physical Stamina
• Time Management