Online Assistant

About the Online Assistant Role at Sainsbury's

Working in our stores offers a dynamic environment where no two days are the same, especially during peak seasons. As an Online Assistant, you'll be crucial in providing a joyful shopping experience for our online customers, ensuring they receive everything they shop at Sainsbury's for.

Eligibility Criteria

• Must be above the school-leaver age in your country (UK).
• Aged at least 18 if shifts cover hours earlier than 6 am or later than 11 pm.
• Possess Right to Work eligibility in the UK.

Key Responsibilities

• Picking and selecting high-quality products on the shop floor for online orders.
• Providing brilliant substitutions when products are out of stock.
• Utilising a digital handset for efficient route planning, product selection, and time management.
• Handling customer queries and processing orders behind the scenes.
• Assisting with loading vans for Home Delivery Drivers.
• Proactively helping customers on the shop floor and answering questions.
• Building product knowledge to offer recommendations.
• Working flexibly across the store as required.

What Makes a Great Sainsbury's Colleague

• Comfortable with early morning starts (often 4 am) and thriving in a fast-paced, physical, high-energy environment.
• Friendly, welcoming, and genuinely enthusiastic about helping customers.
• Enjoys using initiative to solve problems and taking responsibility for tasks.
• Adaptable, productive, and committed to working to a high standard across the store.
• Willing to learn new digital tools and comfortable moving shopping containers up to 15KG.
• Demonstrates great attention to detail, maintaining a clean and clutter-free store for the best shopping experience.

Rewards and Benefits

Sainsbury's truly values its colleagues and provides market-leading benefits and training to reflect that:

• Nightshift premium: an additional £2.45 per hour for every hour worked between midnight and 5 am (where applicable).
• Discount card: 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
• Free food and hot drinks provided for colleagues in all our stores.
• Generous holiday entitlement based on hours worked, plus maternity and paternity leave.
• Pension scheme: Sainsbury's will match between 4-7.5% of your contributions.
• Sainsbury’s share schemes: buy Sainsbury’s shares at discounted prices.
• Shopping discounts: special offers on gym memberships, restaurants, holidays, and retail vouchers.
• Wellbeing support: including free access to our Employee Assistance Programme, a confidential service providing support and guidance.

Sainsbury's is an inclusive employer, dedicated to being a truly inclusive retailer where every colleague can achieve their full potential. They offer a range of development opportunities, including mentorship, training, and career progression pathways. As a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through an online assessment, prioritizing those who achieve the highest score and most closely match the essential criteria for the role. Reasonable adjustments during the application or interview stages can be requested.

Key skills/competency

• Customer Service
• Order Picking
• Product Selection
• Inventory Management
• Logistics Support
• Teamwork
• Problem-Solving
• Attention to Detail
• Time Management
• Digital Handset Operation