Online Assistant

Online Assistant at Sainsbury's

Our stores are fast-paced environments where no two days are ever the same. They are at the heart of the local community providing outstanding value, quality and great service. As one of our Online Assistants, you’ll be the special ingredient that supports a joyful shopping experience for our online customers, so they get everything they shop at Sainsbury’s for.

Eligibility Requirements

• You must be above the school-leaver age in your country.
• If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
• You must have Right to Work eligibility in the UK.

Your Role as an Online Assistant

• Picking and selecting the best quality products on the shop floor that online customers have ordered ready for it to be delivered to their doorsteps – or providing brilliant substitutions where products are out of stock.
• Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop.
• Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers.
• Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help.
• Build great knowledge about our products, services and promotions to help provide recommendations.
• Working flexibly across the store as required.

What Makes a Great Sainsbury's Colleague

• Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of a team.
• Friendly and welcoming with a genuine enthusiasm for helping customers.
• Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks.
• Always ready to work flexibly and productively to a high standard across the store - you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things.
• Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG.
• Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers.

Benefits and Rewards

We truly value our colleagues and provide market-leading benefits and training to reflect that:

• Nightshift premium – in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight - 5am (where applicable).
• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
• Free food and hot drinks – provided for Colleagues in all our stores.
• Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave.
• Pension – we’ll match between 4-7.5% of your pension contributions.
• Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
• Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.

An Inclusive Environment

Sainsbury's is dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome. They support this commitment with enhanced discretionary leave for families, carer support, and resources for colleagues. Internal colleague networks ensure representation and remove barriers. Sainsbury's offers development opportunities like mentorship, training, and career progression pathways, celebrating diversity through various initiatives and events.

As a Disability Confident Leader, Sainsbury's offers interviews to candidates through an online assessment, prioritizing those who best match the essential criteria. Reasonable adjustments are provided during application or interview stages if required.

Key skills/competency

• Customer Service
• Product Picking
• Order Fulfillment
• Stock Management
• Team Collaboration
• Attention to Detail
• Time Management
• Digital Handset Operation
• Problem-Solving
• Physical Stamina