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Online Assistant

Sainsbury's

Swindon, England, United KingdomOn Site

Original Job Summary

About Sainsbury's Online Assistant Role

Join Sainsbury's as an Online Assistant this Christmas. As a Christmas Champion, you will support online customers by picking quality products, managing orders, and ensuring a joyful shopping experience during the festive season.

What You’ll Be Doing

  • Selecting quality products from the shop floor.
  • Providing substitutions for out-of-stock products.
  • Using a handheld device to plan your route and order completion time.
  • Handling customer queries and processing orders.
  • Loading vans for Home Delivery Drivers.
  • Learning about products, services and promotions.
  • Working flexibly across the store as needed.

Eligibility & Requirements

Applicants must be above school-leaver age (or 18 for early/late hours) and have the Right to Work eligibility in the UK.

What Makes a Great Sainsbury's Colleague

  • Ability to work early mornings and in a fast-paced environment.
  • Friendly and welcoming attitude with a focus on customer service.
  • Problem solving using initiative and accountability for tasks.
  • Willingness to learn new digital tools and maintain store order.

Rewards & Benefits

  • Nightshift premium for work between midnight and 5am.
  • Discount card and shopping discounts.
  • Free food and hot drinks.
  • Generous holiday entitlement, pension matching, and share schemes.
  • Development opportunities through training and mentorship.

Key skills/competency

Online Assistant, Customer Service, Order Processing, Product Selection, Fast-paced, Attention to Detail, Flexible, Digital Tools, Teamwork, Problem-solving

How to Get Hired at Sainsbury's

🎯 Tips for Getting Hired

  • Research Sainsbury's culture: Understand their mission and festive operations.
  • Tailor your resume: Highlight retail and customer service skills.
  • Apply early: Submit your application before vacancies close.
  • Prepare for interviews: Review your experience in fast-paced roles.

📝 Interview Preparation Advice

Technical Preparation

Review handheld device operation basics.
Practice using digital tools for orders.
Familiarize with store layout systems.
Understand order management software.

Behavioral Questions

Describe teamwork in fast-paced retail.
Explain your approach to early shifts.
Share examples of problem-solving on the job.
Discuss handling customer queries effectively.