Online Assistant

Online Assistant at Sainsbury's

Our Sainsbury's stores are dynamic environments where no two days are the same, especially during peak seasons. They serve as a vital part of the local community, offering outstanding value, quality, and excellent service. As an Online Assistant, you will be crucial in ensuring a seamless and joyful shopping experience for our online customers, helping them receive everything they expect from Sainsbury's.

Eligibility Criteria

• You must be above the school-leaver age in your country.
• If the shifts for this role cover hours earlier than 6 am or later than 11 pm, you will need to be at least 18 years of age.
• You must have Right to Work eligibility in the UK.

What You'll Be Doing

• Picking and selecting the highest quality products on the shop floor for online customers, ready for home delivery, or providing excellent substitutions if items are out of stock.
• Using a handheld device that guides your route around the store, indicates what you need to select, and tracks the time allocated for each shop.
• Working behind the scenes to handle customer queries, process orders, and assist in loading vans for our Home Delivery Drivers.
• Always prepared to serve our customers brilliantly, proactively offering help, and assisting with any questions.
• Building extensive knowledge about our products, services, and promotions to provide valuable recommendations.
• Working flexibly across the store as required, adapting to various tasks.

What Makes a Great Sainsbury's Colleague

• Happy with early morning starts (most shifts begin at 4 am) and thriving in a fast-paced, physical, and high-energy environment, both independently and as part of a team.
• Friendly and welcoming, with a genuine enthusiasm for helping customers.
• Enjoys using initiative to solve problems and taking responsibility for tasks in a dynamic setting.
• Always ready to work flexibly and productively to a high standard across the store; you'll receive full training in diverse skills to foster learning, development, and new experiences.
• Comfortable learning to use new digital tools and technology effectively, and capable of moving shopping containers up to 15KG.
• Possesses great attention to detail, ensuring the store remains clean and organized to create the best shopping experience.

Working for Sainsbury's Has Great Rewards

We truly value our colleagues and offer market-leading benefits and comprehensive training:

• Nightshift premium: In addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight - 5 am (where applicable).
• Discount card: 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury's every Friday and Saturday, and 15% off at Argos every pay day.
• Free food and hot drinks: Provided for colleagues in all our stores.
• Generous holiday entitlement: Based on the hours you work, plus maternity and paternity leave.
• Pension: We’ll match between 4-7.5% of your pension contributions.
• Sainsbury’s share schemes: Opportunity to buy Sainsbury’s shares at discounted prices.
• Shopping discounts: Special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
• Wellbeing support: Including free access to our Employee Assistance Programme, a confidential service providing support and guidance on a wide range of issues.

Inclusivity at Sainsbury's

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome. To support this, our colleagues may receive enhanced discretionary leave for families and support for carers. We provide resources to help colleagues understand and effectively support their roles and teams. Our internal colleague networks ensure true representation, helping us identify and remove barriers. We offer development opportunities including mentorship, training, and career progression, fostering a culture of inclusion and respect. As a Disability Confident Leader, all candidates will have the opportunity for an interview through our online assessment, prioritizing those who best match the essential criteria. Should you require reasonable adjustments, please let us know.

Key Skills/Competency

• Customer Service Excellence
• Efficient Order Picking
• Inventory Management
• Retail Operations
• Teamwork & Collaboration
• Time Management
• Problem Solving
• Adaptability & Flexibility
• Digital Literacy
• Attention to Detail