Online Assistant
Sainsbury's · Edinburgh, Scotland, United Kingdom
- On site
- Part-time
- £22,000 / year
- Edinburgh, Scotland, United Kingdom
Job highlights
- Fulfill online orders by picking quality products.
- Provide excellent customer service and product knowledge.
- Work in a fast-paced, physical store environment.
- Utilize digital tools for order selection and navigation.
- Enjoy generous benefits and a supportive team.
About the role
About the Role: Online Assistant at Sainsbury's
Join Sainsbury's as an Online Assistant and be a vital part of our store operations, ensuring a seamless and joyful shopping experience for our online customers. In this fast-paced environment, you'll be instrumental in fulfilling online orders, from selecting the freshest products to managing customer inquiries and assisting with deliveries.
Eligibility Requirements
- Must be above the school-leaver age.
- Must be at least 18 years old if shifts involve hours between midnight and 5 am.
- Must have the Right to Work eligibility in the UK.
What You'll Be Doing
- Picking and selecting high-quality products for online customer orders.
- Identifying and offering suitable substitutions for out-of-stock items.
- Utilizing a handset to navigate the store efficiently and manage selections.
- Handling customer queries, processing orders, and assisting with van loading for Home Delivery Drivers.
- Providing excellent customer service by answering questions and offering proactive assistance.
- Developing comprehensive knowledge of products, services, and promotions to make recommendations.
- Working flexibly across various store functions as needed.
What Makes a Great Sainsbury's Colleague
- Comfortable with early morning starts (some shifts begin at 4 am) and a physically demanding, high-energy environment.
- Friendly, welcoming, and genuinely enthusiastic about assisting customers.
- Ability to work independently and as part of a team in a fast-paced setting.
- Proactive in problem-solving and taking ownership of tasks using initiative.
- Adaptable and productive, willing to learn new skills and embrace flexibility.
- Proficient in learning and using new digital tools and technology.
- Capable of moving shopping containers weighing up to 15KG.
- Possesses strong attention to detail, maintaining store cleanliness and organization.
Rewards and Benefits
- Nightshift premium: An additional £2.45 per hour for hours worked between midnight and 5 am.
- Discount card: 10% off at Sainsbury's, Argos, Tu, and Habitat (increasing to 15% at Sainsbury's on Fridays/Saturdays).
- Free food and hot drinks provided in all stores.
- Generous holiday entitlement based on hours worked.
- Maternity and paternity leave.
- Pension scheme: Sainsbury's matches contributions between 4% and 7.5%.
- Sainsbury's share schemes: Opportunity to buy shares at discounted prices.
- Various shopping discounts and wellbeing support, including a confidential Employee Assistance Programme.
Commitment to Inclusivity
Sainsbury's is dedicated to being an inclusive employer and retailer, ensuring every colleague can reach their potential and every customer feels welcome. We offer enhanced discretionary leave, support for carers, and resources to help colleagues understand their roles. Our internal networks work to remove barriers, and we provide development opportunities such as mentorship and training.
As a Disability Confident Leader, we offer an interview to candidates who achieve the highest score in our online assessment and meet the essential criteria. Please inform us if you require any reasonable adjustments during the application or interview process.
Key Skills/Competency
- Online Assistant
- Customer Service
- Order Fulfillment
- Product Selection
- Stock Management
- Teamwork
- Problem-Solving
- Attention to Detail
- Digital Tools
- Physical Stamina
Skills & topics
- Online Assistant
- Retail Assistant
- Order Picker
- Customer Service
- Sainsbury's
- Grocery Retail
- Fulfillment Associate
- Store Operative
- Part-time
- UK Jobs
How to get hired
- Tailor your resume: Highlight experience in retail, customer service, and order fulfillment, using keywords from the Online Assistant job description.
- Craft a compelling application: Emphasize your enthusiasm for customer service, ability to work in a fast-paced environment, and attention to detail.
- Prepare for the assessment: Familiarize yourself with Sainsbury's values and the responsibilities of an Online Assistant; practice using digital tools if possible.
- Showcase your fit: During any interview stages, demonstrate your friendly demeanor, problem-solving skills, and flexibility, aligning with Sainsbury's inclusive culture.
- Apply early: Vacancies can close quickly; submit your application as soon as possible to increase your chances.
Technical preparation
Practice using mobile handheld devices.,Familiarize with inventory selection apps.,Understand order picking and packing basics.,Learn store layout and product locations.
Behavioral questions
Describe a time you handled multiple tasks.,How do you ensure product quality?,How do you approach early morning starts?,How do you handle customer queries?
Frequently asked questions
- What are the typical working hours for a Sainsbury's Online Assistant?
- Shifts for a Sainsbury's Online Assistant can vary, with many starting as early as 4 am. If shifts cover hours earlier than 6 am or later than 11 pm, you must be at least 18 years old. Nightshift premiums are available for hours worked between midnight and 5 am.
- What physical requirements are there for the Online Assistant role at Sainsbury's?
- The Online Assistant role is physically demanding. You'll be working in a fast-paced, high-energy environment, often on your feet. This includes moving shopping containers up to 15KG and maintaining a clean store.
- Does Sainsbury's offer training for the Online Assistant position?
- Yes, Sainsbury's provides comprehensive training for all Online Assistants. You'll be trained in a variety of skills, including how to use new digital tools and technology, to perform your job brilliantly.
- What employee benefits can I expect as an Online Assistant at Sainsbury's?
- Sainsbury's offers a range of rewards, including a nightshift premium, a discount card (10-15% off), free food and hot drinks, generous holiday entitlement, a pension scheme, share schemes, shopping discounts, and wellbeing support.
- How does Sainsbury's support its employees' wellbeing and development?
- Sainsbury's prioritizes colleague wellbeing through a confidential Employee Assistance Programme and offers various development opportunities, including mentorship, training, and career progression pathways, to help colleagues grow and succeed.
- What is Sainsbury's approach to inclusivity and diversity for Online Assistants?
- Sainsbury's is committed to being an inclusive retailer. They offer enhanced discretionary leave, support for carers, and internal networks to ensure representation and remove barriers. As a Disability Confident Leader, they prioritize candidates who meet essential criteria through online assessments.
- How do I apply for an Online Assistant job at Sainsbury's, and what should I do if my application is delayed?
- You can apply for Online Assistant vacancies through Sainsbury's careers portal. As vacancies may close quickly, it's encouraged to apply at your earliest convenience. For application status updates, you should contact the specific store you applied to.