Online Assistant
Sainsbury's · Oxford, England, United Kingdom
- On site
- Part-time
- £25,000 / year
- Oxford, England, United Kingdom
Job highlights
- Fulfill online customer orders by picking products.
- Manage stock and provide product substitutions.
- Utilize technology for efficient store navigation.
- Provide excellent customer service and support.
- Work in a fast-paced store environment.
About the role
About the Role: Online Assistant at Sainsbury's
Sainsbury's stores are dynamic, fast-paced environments where no two days are the same. They are central to local communities, offering great value, quality, and exceptional service. As an Online Assistant, you will be instrumental in ensuring a delightful shopping experience for our online customers, helping them receive all the products they expect from Sainsbury's.
Eligibility Requirements:
- Must be above the school-leaver age in your country.
- If shifts cover hours earlier than 6 am or later than 11 pm, you must be at least 18 years old.
- Must have Right to Work eligibility in the UK.
Key Responsibilities:
- Picking and selecting the highest quality products from the shop floor for online customer orders, preparing them for doorstep delivery.
- Providing excellent substitutions when ordered products are out of stock.
- Utilizing a handset to navigate the store efficiently, identifying items to select and managing time to complete each order.
- Handling customer inquiries, processing orders, and assisting with loading vans for Home Delivery Drivers.
- Consistently providing excellent customer service, addressing questions, and proactively offering assistance.
- Developing comprehensive knowledge of products, services, and promotions to offer informed recommendations.
- Working flexibly across the store as needed.
What Makes a Great Sainsbury's Colleague:
- Comfortable with early morning starts (some shifts begin at 4 am) and thriving in a fast-paced, physically demanding, high-energy environment.
- Ability to work effectively both independently and as part of a team.
- Friendly, welcoming demeanor with a genuine passion for assisting customers.
- Proactive in using initiative to solve problems and taking ownership of tasks.
- Adaptable and productive, maintaining high standards across the store.
- Willingness to learn new skills, utilize digital tools and technology, and transport shopping containers up to 15KG.
- Possesses strong attention to detail, maintaining a clean and organized store environment.
Rewards and Benefits:
- Nightshift premium: An additional £2.45 per hour for hours worked between midnight and 5 am (if applicable).
- Discount card: 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury's on Fridays/Saturdays and 15% at Argos on payday.
- Free food and hot drinks provided in all stores.
- Generous holiday entitlement based on hours worked, plus maternity and paternity leave.
- Pension scheme: Sainsbury's matches contributions between 4% and 7.5%.
- Sainsbury's share schemes: Opportunity to buy shares at discounted prices.
- Shopping discounts: Special offers on gym memberships, restaurants, holidays, and retail vouchers.
- Wellbeing support: Confidential Employee Assistance Programme available.
Please note: Vacancies may close quickly; apply at your earliest convenience.
For application updates, contact the store directly.
Commitment to Inclusivity:
Sainsbury's is dedicated to being an inclusive retailer where every colleague can reach their full potential and every customer feels welcome. Benefits include enhanced discretionary leave, support for carers, and resources for understanding roles and teams. Internal networks aim to ensure representation and remove barriers. Development opportunities include mentorship, training, and career progression. Diversity is celebrated through initiatives and events.
As a Disability Confident Leader, candidates meeting essential criteria may be prioritized through online assessments for interviews. Reasonable adjustments can be requested during the application or interview stages.
Key skills/competency:
- Online Assistant
- Customer Service
- Order Picking
- Product Knowledge
- Teamwork
- Problem Solving
- Attention to Detail
- Physical Stamina
- Adaptability
- Digital Literacy
Skills & topics
- Online Assistant
- Customer Service
- Order Picking
- Retail Operations
- Inventory Management
- Stocking
- Fulfillment Associate
- Sainsbury's Jobs
- Grocery Retail
- Logistics
How to get hired
- Tailor your resume: Highlight customer service, picking, and fast-paced work experience.
- Emphasize key skills: Showcase attention to detail, teamwork, and physical stamina in your application.
- Prepare for assessment: Be ready for online assessments and potential interviews, demonstrating your fit for Sainsbury's values.
- Show flexibility: Highlight your availability for early morning shifts and ability to work independently.
- Apply early: Submit your application promptly as vacancies can close quickly.
Technical preparation
Practice using handheld scanning devices.,Familiarize yourself with online order systems.,Understand inventory management principles.,Learn about product substitution best practices.
Behavioral questions
Describe a time you worked under pressure.,How do you handle prioritizing tasks?,Give an example of excellent customer service.,How do you adapt to change?
Frequently asked questions
- What are the typical shifts for an Online Assistant at Sainsbury's?
- Shifts can be demanding, often starting as early as 4 am. Some roles may require working between midnight and 5 am, necessitating a minimum age of 18 and potentially a nightshift premium. Flexibility is key.
- What kind of physical demands does the Online Assistant role involve at Sainsbury's?
- The role is physically active, requiring you to be on your feet for extended periods, work in a fast-paced environment, and move shopping containers weighing up to 15KG. It demands good stamina and an ability to work efficiently.
- Does Sainsbury's offer training for the Online Assistant position?
- Yes, Sainsbury's provides comprehensive training for Online Assistants. You will be fully trained in various skills, including using digital tools and technology, to perform your job effectively and ensure a high standard of work.
- What benefits can I expect as an Online Assistant at Sainsbury's?
- Sainsbury's offers market-leading benefits, including a nightshift premium, significant colleague discounts at Sainsbury's and Argos, free food and hot drinks, generous holiday entitlement, a matched pension scheme, share schemes, and wellbeing support.
- How can I check the status of my Online Assistant application at Sainsbury's?
- If you need an update on your application, you should contact the specific Sainsbury's store you applied to directly. Contact details for all stores are available on the Sainsbury's website.
- What does 'Right to Work eligibility in the UK' mean for an Online Assistant application?
- This means you must be legally permitted to work in the UK. This could be through British or Irish citizenship, or appropriate visas and work permits if you are from another country.
- How does Sainsbury's approach inclusivity for Online Assistants?
- Sainsbury's is committed to being an inclusive employer, offering development opportunities, support for carers, and striving to remove barriers for all colleagues. They are also a Disability Confident Leader, offering interview opportunities to candidates who best match the essential criteria.