Senior Resource Manager

About SailPoint

Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices — oh, and everyone’s really nice. That’s what people say about SailPoint. We’re known as the company where everyone wants to work, and we have the awards to prove it. If you’re passionate about outsmarting cybercriminals and working at a company where you can truly have an impact; we want you to join our team. SailPoint empowers the largest, most complex organizations by putting identity at the Center of Security and IT. Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations.

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.

Who You Are

We are looking for an experienced Senior Resource Manager who sees the "big picture." You aren't just filling seats; you are the architect of our project teams. You understand that behind every data point is a person with aspirations, and behind every project is a client counting on our excellence. You are a master of balance. You are analytical enough to navigate complex staffing data, yet empathetic enough to understand the human element of resource management. You don’t just solve puzzles; you build foundations that allow others to succeed.

What You’ll Do as a Senior Resource Manager

As a Senior Resource Manager in the RMO, you’ll be a senior member of the team, helping management mature the organization. You will be the connective tissue between people, projects, and performance. You’ll partner closely with the PMO, Delivery Leaders, and consultants to ensure SailPoint’s Professional Services team delivers at its best—every time.

• Be a Strategic Partner: Work alongside leadership to forecast needs and shape the growth of our departments.
• Empower Careers: Bridge the gap between business needs and employee development, ensuring our team members are constantly growing through skill enablement and strategic project staffing.
• Drive Excellence: Optimize our delivery by ensuring our most complex projects are powered by our most capable hands.

Your First 3 Months

• Gain a deep understanding of SailPoint’s strategic delivery goals and resource management systems.
• Build strong partnerships with regional PMO and Delivery leadership.
• Lead staffing meetings to align resources with project needs.
• Manage project intake sheets and ensure requests and opportunity data is accurate.
• Work with Project Managers to review project forecasts and estimates vs actuals, ensuring we have clean data.
• Take ownership of your team's Utilization Program. Proactively monitoring utilization and forecast by working closely with managers and team members to ensure they are achieving their target utilization.

Within 6 Months

• Optimize staffing strategies to balance utilization, project demand, and resource growth.
• Drive proactive actions to resolve potential bottlenecks or shortages before they occur.
• Ensure staffing decisions to support both project delivery and organizational priorities.
• Lead initiatives to enhance efficiency, predictability, and resource engagement.
• Take ownership of different RMO initiatives, e.g., RMO Interlock and the Avails Program.

At the 1-Year Mark

• Serve as a trusted advisor to leadership on resource strategy.
• Establish yourself as a subject matter expert in professional services resource management, shaping how SailPoint grows its delivery capacity and scale.

Responsibilities

• Lead staffing allocations across local projects, ensuring alignment with PMO and Delivery priorities.
• Review and refine resource forecasts and capacity plans.
• Monitor utilization, identify gaps or underutilization, and recommend corrective actions.
• Build Utilization Improvement Plan profiles, monitor trends and track progress.
• Facilitate staffing meetings and resolve resource conflicts in real time.
• Develop and maintain accurate reporting on resource metrics and utilization trends.
• Improve RMO processes, tools, and automation to scale effectively.
• Partner with stakeholders to ensure staffing decisions balance project delivery, financial goals, and consultant development.

Requirements

• 7+ years of professional experience.
• 5+ years in resource management, workforce management, or professional services operations.
• Must have experience managing staffing, building reports and dashboards with Certinia (Formerly Financial Force).
• Strong analytical skills with the ability to interpret data and drive decisions.
• Master at context switching that can handle dozens of ongoing conversations and resourcing needs.
• Experience working on and managing long term demand and availability needs to support our interlock program.
• Excellent communication and influencing skills across all levels of the business.
• Proficiency in SharePoint, Smartsheet, and other resource planning tools.
• Highly organized, detail-oriented, and able to balance competing priorities independently.

Preferred Qualifications

• RMCP Certification.

Education

Bachelor’s degree or equivalent experience.

Benefits and Compensation

Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint. As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from $101,300 - $170,746.00. Base salaries for employees based in other locations are competitive for the employee’s home location.

• Health and wellness coverage: Medical, dental, and vision insurance
• Disability coverage: Short-term and long-term disability
• Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
• Additional life coverage options: Supplemental life insurance for employees, spouses, and children
• Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
• Financial security: 401(k) Savings and Investment Plan with company matching
• Time off benefits: Flexible vacation policy
• Holidays: 8 paid holidays annually
• Sick leave
• Parental support: Paid parental leave
• Employee Assistance Program (EAP) and Care Counselors
• Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
• Health Savings Account (HSA) with employer contribution

Key skills/competency

• Resource Management
• Workforce Planning
• Project Staffing
• Utilization Management
• Capacity Planning
• Professional Services Operations
• Certinia (Financial Force)
• SharePoint
• Smartsheet
• Stakeholder Communication
• Analytical Thinking