Credit Control Analyst

Credit Control Analyst at Safeguard Global

Safeguard Global is seeking a Credit Control Analyst to join our team. We are a remote-first company that values flexibility and work-life balance, allowing you to shape your workday around your life.

The Role in a Nutshell

The Credit Control Analyst plays a critical role in managing credit risk and ensuring timely collections. This role involves close collaboration with finance, operations, and sales teams. The analyst will interact directly with customers to understand their needs, ensuring their credit fits in with the current risk portfolio. They will assess when it is appropriate to renegotiate payment plans and support business continuity. Additionally, the role requires preparing financial reports and analysis for stakeholders, actively seeking feedback, and driving continuous improvements in credit control processes.

How You Will Make a Difference

• Manage outstanding debt for assigned client base through collections best practices.
• Follow up on overdue invoices, working with clients to resolve invoice issues or discrepancies.
• Ensure appropriate action is taken to resolve aged debt and provide weekly status reporting to leadership and stakeholders.
• Ensure credit and collection policies and procedures are followed.
• Prepare statements, client status reports, and all relevant information as required.
• Conduct regular debt review meetings with key stakeholders.
• Manage customer relationships and respond to internal and external queries in a timely manner.

What Will Make You Stand Out

• Excellent customer service, teamwork, organization, and communication skills.
• Positive and a very strong, can-do attitude.
• Ability to pursue external and internal contacts professionally and organizedly.
• Work on your own initiative to keep aged debtors to a minimum.
• Strong analytical skills and an eye for detail.
• Ability to own the assigned ledger process, operating in a structured and organized way.
• Ability to work in harmony with other team members and use own initiative for broadening own expertise and experience.
• Accurate, efficient, and organized with the ability to prioritize tasks as needed.
• Ability to maintain strong relationships with external clients and internal colleagues.
• Experience using Microsoft Office software, with a focus on Excel and external portals.
• Fluent in written and spoken English.

About Us

Safeguard Global enables global expansion without risk for over 1,500 clients. We are a community of 900+ Guardians in over 50 countries, united by our dedication to a remote-first and flexible workforce.

Why Become a Guardian

• Autonomy and Flexibility (work in any way): Remote-first with flexibility to include life needs, maintaining a high standard of work.
• International Environment: Grow your network internationally and collaborate across the world.
• Human-Centered Culture: Nurturing culture ensuring your ideas reach leaders and contributions are recognized.
• Learning: Support for continuous growth with access to 2 learning platforms.

Key Skills/Competency

• Credit Control
• Debt Management
• Financial Reporting
• Customer Relationship Management
• Analytical Skills
• Problem-Solving
• Microsoft Excel
• Collections
• Invoice Processing
• Risk Management