Cloud Support Engineer
@ SADA, An Insight company

Hybrid
$120,000
Hybrid
Full Time
Posted 22 days ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXX******* @sada.com
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Job Details

Job Overview

Join SADA, An Insight Company as a Cloud Support Engineer. In this role, you will ensure customers' support issues are handled effectively with a focus on Google Cloud Platform networking services.

Your Mission

You will work with skilled support engineers to deliver expert-level solutions for GCP networking including Cloud Load Balancing, Cloud CDN, Cloud VPN, and more. You will assist in updating knowledge articles, improving the ServiceNow incident management system, and represent SADA as an ambassador to our clients.

Responsibilities

  • Serve as an escalation point for client technical issues.
  • Triage, troubleshoot, and resolve GCP networking incidents.
  • Collaborate with Google Support and internal teams for resolution.
  • Identify trends and recommend long-term network improvements.
  • Provide technical training and assist process development.
  • Participate in on-call rotations including weekends and after hours.

Pathway to Success

You will positively impact our fast-growing support practice. Your performance will be measured based on support quality, customer feedback, teamwork, and consultative expertise. A customized development plan will guide your growth in engineering or management.

Expectations & Credentials

  • 10% travel to customer sites and events; 50% customer facing.
  • Ongoing training with orientation and 90-day onboarding.
  • Google Certified Associate Cloud Engineer required; Professional Cloud Network Engineer certification within 120 days.
  • 3+ years cloud networking experience and strong networking fundamentals (TCP/IP, BGP, DNS).
  • Experience with Linux troubleshooting tools and packet capture tools.
  • Additional skills in scripting, IAC tools and hybrid cloud environments are a plus.

Key skills/competency

GCP networking, Cloud Load Balancing, Cloud CDN, Cloud VPN, ServiceNow, Linux troubleshooting, packet capture, scripting, customer support, technical training

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How to Get Hired at SADA, An Insight company

🎯 Tips for Getting Hired

  • Customize your resume: Highlight GCP networking experience and certifications.
  • Research SADA: Understand company culture and achievements.
  • Tailor your application: Emphasize technical problem-solving skills.
  • Prepare for interviews: Focus on troubleshooting and customer scenarios.

📝 Interview Preparation Advice

Technical Preparation

Review GCP networking products documentation.
Practice troubleshooting with packet capture tools.
Study Linux command-line troubleshooting techniques.
Gain hands-on experience with ServiceNow incident systems.

Behavioral Questions

Describe a complex technical issue resolution.
Explain team collaboration during support incidents.
Discuss handling high-pressure customer situations.
Share examples of process improvement contributions.

Frequently Asked Questions