FOH - Server (AM Shifts)
SA Hospitality Group · New York, NY
- On site
- Internship
- $45,000 / year
- New York, NY
Job highlights
- Create positive guest experiences.
- Serve food and beverages professionally.
- Maintain clean and efficient service areas.
- Handle payments and resolve issues.
- Follow training and brand standards.
About the role
About SA Hospitality Group
SA Hospitality Group is Italian at heart, the vision of Gherardo Guarducci and Dimitri Pauli who have translated old-world sensibilities to appeal to modern-day New York City clientele. Since 2003, SA Hospitality Group has expanded to a selective group of iconic New York neighborhoods with its three brands: Sant Ambroeus, Casa Lever, Felice with 24 restaurant locations in Manhattan, Southampton, NY, East Hampton, NY, Aspen, CO, Milan, Italy, and Palm Beach, FL.Position Purpose
This person is responsible for creating positive guest interactions while serving them in a friendly and efficient manner to create an exceptional dining experience.Key Responsibilities/Accountabilities
- Greet all guests and explain our menus and offerings.
- Take beverage and food orders in a prompt and professional manner.
- Serve beverages and food to guests.
- Clear and clean tables in a prompt and efficient manner.
- Perform side-work, and any other service opening or service closing duties as required.
- Ensure that wait staff stations are clean and maintained throughout the shift.
- Alert Management of any service, guest and/or safety issues.
- Make appropriate service recovery gestures according to established guidelines to ensure total guest satisfaction.
- Receive and process guest’s payments when closing the checks.
- Assist with other service-related duties assigned by management.
- Follow service opening and service closing procedures before and after the service.
- Always maintain professional demeanor with all staff.
- Assist staff with any aspect of service steps to satisfy the guests such as: food delivery.
- Be accessible to all staff and guests to answer any service and beverage related questions.
- Follow service steps based on our training manual and assist in communicating same to all staff who handle or serve food and beverages.
- Collect contact tracing from table and return to host.
- Prompt guests to wear mask if they stand up from the tables to walk around or use restroom.
- Maintain expertise on food menu, wine menu, cocktail menu. Attend continued education classes when provided.
- Be an expert on our brand and offerings.
Minimal Essential Requirements
- Ability to communicate and understand direction in English to ensure safety in the workplace.
- Ability to understand, respond, and engage with co-workers, managers, and guests in English.
- Ability to multitask and work in a fast-paced environment.
- Flexible schedule.
- Detail oriented.
- The ability to work as part of a team, and personal cleanliness.
- Very basic food handling, preparation, and cleaning skills are welcomed.
- Time management and ability to work under pressure to manage high volume of production.
- Discipline to follow set standards.
- Ability to lift up to 25lbs.
ADA and Equal Opportunity Employer
SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification. We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, disability that does not prohibit performance of essential job functions with or without reasonable accommodation, or any other characteristic protected by applicable law. Federal law prohibits the employment of unauthorized aliens. All persons hired must submit satisfactory proof of employment authorization and identity in order to complete Form I-9 within 72 hours of commencing work. Failure to do so will result in immediate termination.Key skills/competency
- Customer Service
- Food and Beverage Knowledge
- Communication
- Teamwork
- Time Management
- Problem Solving
- Attention to Detail
- Adaptability
- Sales
- Upselling
Skills & topics
- Server
- Restaurant
- Hospitality
- Customer Service
- Food Service
- Dining
- Front of House
- Beverage Service
- Guest Relations
- Teamwork
How to get hired
- Research SA Hospitality Group: Understand their Italian heritage, brands (Sant Ambroeus, Casa Lever, Felice), and NYC presence.
- Tailor Your Resume: Highlight customer service, menu knowledge, and fast-paced environment experience.
- Emphasize Key Skills: Showcase communication, teamwork, attention to detail, and flexibility in your application.
- Prepare for Interviews: Be ready to discuss creating exceptional dining experiences and handling guest requests.
Technical preparation
Master food and beverage menus.,Practice POS system operations.,Learn wine and cocktail pairings.,Study service steps and standards.
Behavioral questions
Describe a time you handled a difficult guest.,How do you manage multiple tables?,How do you contribute to team success?,How do you ensure guest satisfaction?
Frequently asked questions
- What are the typical hours for an AM Server at SA Hospitality Group?
- The AM shifts for a Server at SA Hospitality Group typically focus on morning and early afternoon service. Specific hours can vary based on the restaurant's operational needs, but generally, these shifts would cover breakfast and lunch service.
- What kind of training is provided for the Server position at SA Hospitality Group?
- SA Hospitality Group provides specific training based on their service manual, focusing on detailed steps of service, menu knowledge (food, wine, cocktails), and brand expertise to ensure a consistent and high-quality guest experience.
- Does SA Hospitality Group offer opportunities for career growth for Servers?
- While not explicitly detailed, SA Hospitality Group operates multiple brands and locations. Demonstrating strong performance and a commitment to their standards as a Server can open doors for advancement within their various establishments.
- What is the dress code and professional demeanor expected for a Server at SA Hospitality Group?
- Servers are expected to maintain a professional demeanor at all times. While specific uniform details aren't listed, adherence to cleanliness and a polished appearance aligned with a high-end dining environment is crucial.
- How does SA Hospitality Group handle guest feedback or service recovery for Servers?
- The role involves making appropriate service recovery gestures according to established guidelines to ensure total guest satisfaction. This means Servers are empowered to address issues and ensure a positive resolution for guests.
- What is the work environment like for a Server at SA Hospitality Group?
- The work environment is fast-paced and requires multitasking. Servers work as part of a team, interact with diverse clientele in iconic NYC neighborhoods, and must maintain discipline to follow set standards.
- Are there specific physical requirements for the Server role at SA Hospitality Group?
- Yes, Servers must be able to lift up to 25lbs. The role also requires the ability to stand for extended periods and work efficiently in a dynamic restaurant setting.
- What are the essential language requirements for a Server at SA Hospitality Group?
- The essential requirement is the ability to communicate and understand direction in English to ensure workplace safety and to effectively engage with co-workers, managers, and guests.