Client Success Manager

Client Success Manager at RYNO Strategic Solutions

RYNO Strategic Solutions is a dynamic, full-service digital marketing company founded in 2008, with over 200 employees dedicated to providing exceptional internet marketing services. We pride ourselves on our proprietary strategies, advanced tracking, and transparent reporting to help Home Service companies connect with their customers online through cost-effective desktop and mobile strategies.

Our Mission

We Exist to Grow Your Business...PERIOD.

Our Values

• INTEGRITY: Prioritizing transparency and trust in all interactions to deliver lasting value.
• EXCELLENCE: Aiming for exceptional outcomes and continuous growth for clients and the team.
• ACCOUNTABILITY: Taking ownership of successes and failures to foster trust and collaboration.
• INNOVATION: Thinking differently, pursuing innovation, and embracing challenges for growth.
• OBJECTIVITY: Using data-backed solutions and industry expertise for informed decision-making.

Summary Of Position

We are seeking a passionate and driven Client Success Manager to join our growing team. In this role, you will be the primary point of contact for our valued clients, responsible for building strong relationships and fostering retention. Your key focus will be on growing client revenue through the development and execution of strategic marketing plans in collaboration with our internal expert teams. You will guide the strategic direction for your clients, helping them generate leads and optimize marketing costs while differentiating their brands in the market. Your ultimate goal is to become a trusted advisor, ensuring client satisfaction and exceeding expectations to establish long-lasting partnerships.

Position Responsibilities

• Develop and oversee the execution of sophisticated, customized marketing strategies that align with and exceed client goals.
• Define and drive the marketing strategy for each client.
• Communicate effectively with clients via phone/email/Zoom on a weekly basis, addressing requests and managing projects through the internal project management system.
• Analyze and interpret data from industry platforms such as Microsoft Ads, Google Ads, Google Local Service Ads, GA4 etc., and create actionable insights and proactive recommendations in the form of comprehensive campaign performance reports.
• Foster relationships with strategic partners for RYNO's clients, ensuring satisfaction and retention, acting as a trusted advisor.
• Expand client relationships by growing services delivered and revenues generated within your accounts.
• Generate client referrals that result in new RYNO clients.
• Collaborate cross-functionally with analysts/strategists, and additional team members to ensure alignment with client goals.
• Stay at the forefront of industry trends, continuously learning and integrating cutting-edge marketing strategies and tactics.
• Mentor Client Success Coordinators.
• Build strong relationships with both clients and the RYNO team.
• Additional job duties as assigned by management.

Requirements

• 3+ years of account management experience in a fast-growing digital marketing agency, with a strong background in client-facing roles.
• Experience driving revenue growth by securing new client business and upselling solutions.
• Stellar communication, presentation, and interpersonal skills for handling escalations and building strong relationships with clients and internal teams.
• Hands-on experience with Paid Media and/or SEO strategies, including strong analytical skills and proficiency with platforms like Microsoft Ads, Google Ads, Google Local Service Ads, and Google Analytics 4.
• Expert in Microsoft Office applications (Word, PowerPoint, Excel, Outlook, Teams).
• Proven experience in an agency environment, successfully managing multiple client accounts and adapting to fast-paced workflow.
• Strong work ethic with a commitment to delivering results and helping businesses grow.
• Strong ability to solve complex problems and resolve conflicts proactively.
• Ability to thrive in a fast-paced environment with tight deadlines.
• Preferred but not required: Certifications in Fundamentals of Digital Marketing, Google Ads Search, Google Ads Display, and Google Analytics (GA4).

Compensation & Benefits

The total compensation for this salaried nonexempt opportunity includes a competitive base salary range, plus the potential for quarterly bonuses, plus benefits. This is our target compensation range and is subject to multiple factors including role, level, experience, and location. As you go through our interview process, your recruiter will work with you to identify a competitive base salary within the proposed range.

Benefits

• Remote-first culture with flexible work options
• Performance-based bonuses to reward excellence
• Medical, Dental, Vision, and Life Insurance
• 401(k) matching to help you plan for your future
• 6 weeks of paid parental leave for new parents
• $2,000 annual tuition reimbursement for continued education
• Wellness stipend to support your health and fitness
• Monthly data stipend to support your remote work environment
• Paid vacation and sick time off for work-life balance
• 11 paid holidays to enjoy throughout the year
• Paid days for a Cause to give back to your community
• Paid birthday holiday to celebrate your special day
• Comprehensive Employee Assistance Program for personal support
• Leadership and career advancement opportunities
• Anniversary rewards to celebrate milestones
• Inclusion, Diversity, Equity & Access (IDEA) Committee
• Awesome team merch!

About RYNO Strategic Solutions

RYNO Strategic Solutions (RYNO) and Blue Corona, two leading digital marketing agencies specializing in the home services industry, merged into one company in September 2024. This strategic union combines nearly 30 years of expertise from both companies, unified under the RYNO Strategic Solutions brand creating an unrivaled market leader. With nearly 30 years of combined experience and data-driven insights in home services marketing, the newly unified RYNO Strategic Solutions offers unmatched expertise, and a robust portfolio of services designed to help home service contractors create, capture, and convert more leads from their digital marketing investments.

Key skills/competency

• Client Relationship Management
• Digital Marketing Strategy
• Account Management
• Revenue Growth
• Paid Media
• SEO
• Data Analysis
• Google Analytics
• Microsoft Ads
• Google Ads