Senior Software Developer[AI/ML]

About the Role

As an AI Engineer, you will be involved in various aspects of the AI product lifecycle, from conducting research and analysis to implementing and refining AI models and algorithms. You will play a pivotal role in building intelligent systems, developing prompt strategies, and optimizing our AI products for maximum efficiency, accuracy, and user impact. The ideal candidate is passionate about artificial intelligence, has a solid foundation in computer science, and thrives in a fast-paced and collaborative environment.

About RWS Technology Services – India

RWS Technology Services provide end-to-end business technology solutions. Our team of experts provides a wide portfolio of services around digital technologies and technology operations to help organizations stay ahead of the curve, lower their total cost of ownership, and improve efficiencies. How we help - RWS Technology Services offer state-of-the-art technology solutions across the product lifecycle management process – all the way from consulting, concept, design, development to maintenance and optimization. We specialize in helping companies excel in the global, fast-paced technology landscape by supporting them in every aspect of customer interaction: Globalization, Digitization, Customer Experiences Management, Business Processes Automation, and Technology Infrastructure Modernization.

Why choose RWS?

Innovative: RWS understands the needs of our customers to use the best talent, latest technologies, and solutions to help create connected customer experiences. We help our clients differentiate themselves by making their product engineering capabilities more data driven, powered by AI, and supported by cloud services and intelligent edge devices. Tailored: RWS Technology Services has been delivering technology services and solutions to start-ups, mid-sized and Fortune 500 corporations for over 20 years now. Our technology experience across all key industries ensures tailored applications development to meet the unique business needs of our clients. Our group is led by dedicated on-shore and off-shore project management teams of highly experienced professionals specializing in both agile and waterfall methodologies. We understand complex technology deployments and have a proven record to manage business critical, time-sensitive, and highly secure deployments that scale with your business growth.

Key Responsibilities

Job Overview

AI Research

• Stay up-to-date with the latest AI research and technologies, and identify opportunities to apply them to our products.
• Conduct literature reviews and research to gain insights into state-of-the-art AI models and techniques.
• Collaborate with senior AI Engineers to brainstorm, test and propose innovative AI solutions.

Prompt Engineering & Custom GPT Development

• Design, test, and optimize prompts for Large Language Models (LLMs) to improve conversational interactions and user experience.
• Develop Custom GPTs tailored to domain-specific needs, including prompt libraries, guardrails, and integrations with enterprise knowledge.
• Conduct A/B testing, user studies, and performance evaluations to refine and optimize prompt strategies.
• Establish and document best practices for prompt engineering across teams.

AI Agent Development

• Support the design and development of AI Agents that can autonomously plan, reason, and act across multi-step workflows.
• Build and integrate APIs and tools for enabling GPT-based agents to interact with enterprise systems and third-party applications.
• Implement monitoring and feedback loops to ensure safe, reliable, and compliant execution of agentic AI workflows.
• Collaborate with stakeholders to align agent behavior with business processes, compliance, and responsible AI practices.

Skills & Experience

• Bachelor's degree in computer science, AI, or a related field.
• 3+ years of overall software/AI development experience, with at least 1–2 years in Generative AI/LLMs
• Good knowledge of AI concepts and understanding of general use cases.
• Experience with Generative AI, Prompt Engineering, and Custom GPT development.
• Exposure to AI Agent development or related frameworks is a strong plus.
• Experience with software development and testing.
• Proficiency in programming languages (Python, Java, etc).
• Experience with SQL and/or NoSQL databases, Graph databases.
• Experience working in Media & Entertainment industry is a strong plus.
• Self-directed, ability to work independently and research innovative solutions to technical and business problems.

Life at RWS

If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood , then you’ll love life at RWS.Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients. RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. RWS Values Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS. Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be treated as null and void.

Key skills/competency

Senior AI Engineer, AI Research, Prompt Engineering, Custom GPT Development, AI Agent Development, Generative AI, LLMs, Python, Software Development, Machine Learning.