EMEA Account Manager
RWS Group
Job Overview
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Job Description
About Content Technology
RWS is a global leader in language, content, and technology solutions that help organizations communicate effectively and deliver exceptional digital experiences. The Content Technology division builds and supports advanced enterprise content platforms such as Tridion and Fonto.
Job Purpose
The EMEA Account Manager will be responsible for customer retention, driving renewals, and expansion within a portfolio of Mid-Market accounts across EMEA. You will work closely with Customer Support, Professional Services, and Renewals teams to ensure customer satisfaction and align outcomes with RWS's SaaS transformation strategy.
Key Responsibilities
- Customer Retention & Growth: Manage relationships, drive renewals, identify upsell and cross-sell opportunities, and develop account plans.
- Commercial Management: Lead renewal and expansion discussions, negotiate commercial terms, and maintain accurate forecasts in Salesforce.
- Customer Engagement: Conduct regular business reviews, serve as a trusted advisor, and gather customer insights to influence product roadmap.
- Collaboration & Internal Alignment: Work with Marketing, Product, Pre-Sales, Support, and Professional Services to ensure seamless customer experience and continuous process improvement.
Skills & Experience
- 2–3 years in SaaS Account Management or related roles.
- Proven track record in retention and upsell achievement.
- Strong commercial acumen, negotiation, and communication skills.
- Proficiency with CRM systems (Salesforce preferred).
- Knowledge of digital experience technologies and enterprise content management is a plus.
- Bachelor’s degree or equivalent experience.
- Willingness to travel (10%-20%).
Life at RWS
At RWS, you will work with passionate individuals committed to unlocking global understanding. The company values partnership, pioneering innovation, progression, and delivery. RWS promotes diversity, equal opportunity, and a workplace free from discrimination.
Key skills/competency
- Account Management
- Customer Retention
- Renewals
- Upselling
- Commercial Negotiation
- SaaS
- CRM (Salesforce)
- Customer Engagement
- Digital Experience
- Collaboration
How to Get Hired at RWS Group
- Customize Your Resume: Tailor skills to SaaS account management roles.
- Highlight CRM Experience: Emphasize Salesforce and pipeline management.
- Research RWS Group: Understand their content technology solutions and culture.
- Prepare Stories: Showcase negotiation, retention and upsell successes.
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