Medical Scheduler

Medical Scheduler at RSi

Join a USA Today Top 100 Workplace & Best in KLAS Team!

At RSi, we've proudly served healthcare providers for over 20 years, earning recognition as a 'Best in KLAS' revenue cycle management firm and a USA Today Top 100 Workplace. Our reputation is built on delivering exceptional financial results for healthcare providers—and an unbeatable work culture for our team. We seek high-performing individuals willing to join our sharp, committed, and enthusiastic team. Here, your performance is valued, your growth is prioritized, and your contributions make a meaningful impact every day.

Your Role: Essential, Rewarding, Impactful

The Medical Scheduler is responsible for scheduling appointments for the client according to established protocols while maintaining superior customer service and professionalism. The Medical Scheduler receives calls via a telephone queue.

What You'll Do:

• Properly schedules appointments according to established practice protocols.
• Screens patients for demographic information and updates system as necessary.
• Verifies method of payment for service (Medicare, private insurance, self-pay, etc.) and collects data.
• Verifies necessary referrals are obtained and any necessary authorization are in progress prior to scheduling appointment.
• Informs patients of information or payment that must be presented at time of visit.
• Maintains satisfactory levels of productivity.
• Familiarity with assigned client systems and client scheduling protocols.
• Answers general questions that may arise on calls with patients.
• Understands and adheres to HIPAA and RSi policies and procedures, as well as local, state and federal regulations, relevant to their area of operation.
• Performs other related duties as assigned.

What We're Looking For:

• High School diploma or GED required
• 1+ years of medical scheduling experience preferred
• Basic medical terminology
• Quality verbal and written communication skills
• Excellent customer service and telephone etiquette
• Ability to handle and maintain confidential information
• Strong work ethic

Why You'll Love RSi:

• Competitive pay with ample opportunities for professional growth.
• Fully remote position with a stable Monday–Friday schedule.
• Collaborative, performance-driven environment with expert leadership.
• Mission-driven work supporting essential healthcare services.
• Recognition as a nationally respected leader in healthcare revenue management.

Physical Requirements:

• Comfortable working at a computer for extended periods.
• Ability to occasionally lift items weighing up to 15 pounds.

What to Expect When You Apply:

Our hiring process is designed to find exceptional candidates. Once your application is received, you'll receive an invitation to complete an initial skills assessment. This step is essential: completing this assessment promptly positions you for an interview and demonstrates your commitment to excellence.

We believe in creating exceptional teams, and this process ensures that every member at RSi has the opportunity to thrive and grow.

Ready to be part of something special? Apply now and join our team!

Key skills/competency

• Medical Scheduling
• Customer Service
• HIPAA Compliance
• Patient Registration
• Insurance Verification
• Appointment Setting
• Communication Skills
• Data Entry
• Medical Terminology
• Client Protocols