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RSA Senior Designated Support Engineer

RSA Security

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Original Job Summary

Overview

The RSA Senior Designated Support Engineer role at RSA Security is a critical technical support position. In this role, you will serve as the primary technical expert and trusted advisor for RSA's most strategic global customers, helping manage RSA's Governance & Lifecycle solution and providing advanced technical assistance.

Key Responsibilities

  • Serve as the main technical point of contact for strategic global customers.
  • Cultivate deep relationships with customer technical teams.
  • Advocate for customers across Engineering, Product Management, and Sales.
  • Lead diagnosis and resolution of highly complex technical issues.
  • Mentor junior and mid-level technical support engineers.
  • Develop technical documentation and best practices.
  • Lead global technical sessions and training workshops.

Technical Requirements

  • 10+ years of enterprise-level technical support experience.
  • Expertise in Identity and Access Management (IAM) and enterprise software.
  • Strong troubleshooting skills in Unix/Linux and scripting (Bash, Python).
  • Advanced networking and security fundamentals expertise.
  • Mastery in SQL and experience with Oracle and relational databases.
  • Deep knowledge of Microsoft Windows Server environments and JavaEE application servers.
  • Relevant certifications such as RHCSA/RHCE, Security+, or CCNA are a plus.

Additional Information

RSA has a long history of pioneering encryption and identity federation technologies and continues to innovate with its Unified Identity Platform. The company is committed to equal opportunity and provides accommodations during the application process if needed.

Key skills/competency

Technical Support, Identity Management, IAM, Unix/Linux, Scripting, SQL, Networking, Windows Server, JavaEE, Customer Advocacy

How to Get Hired at RSA Security

🎯 Tips for Getting Hired

  • Customize your resume: Highlight IAM and support expertise.
  • Research RSA Security: Understand their technologies and culture.
  • Prepare technical case studies: Focus on real-world problem solving.
  • Practice communication: Demonstrate clear, concise technical insights.

📝 Interview Preparation Advice

Technical Preparation

Review Unix/Linux command-line skills.
Practice SQL query optimization techniques.
Refresh scripting knowledge in Bash and Python.
Study networking protocols and security fundamentals.

Behavioral Questions

Describe handling high-pressure customer issues.
Explain mentoring junior team members.
Discuss conflict resolution experiences.
Share your approach to proactive customer advocacy.