Senior Data Operations Consultant

Senior Data Operations Consultant at Royal London

We have an exciting opportunity for a Senior Data Operations Consultant to join our Brand, Marketing and Corporate Communications team. You’ll play a pivotal role in delivering marketing capabilities that support the Group’s brand and marketing function. This is an exciting opportunity to own and manage the marketing data strategy, ensuring data-led marketing is embedded across the business. You’ll help maintain and build future capabilities in line with group strategy and priorities, ensuring marketing is delivered safely, efficiently, and effectively.

About the Role

• Contribute to the end-to-end data journey from source to send – covering ETL processes, cross platform integration, data quality and robust pipelines to deliver automated engagement activity across multiple channels.
• Manage and own the continuous improvements needed to streamline and improve process flows and create a robust scalable operation.
• Support the marketing channel and engagement strategy.
• Be responsible for the accurate and timely enablement of all marketing data.
• Work closely with the wider data and technology teams to achieve the marketing and engagement strategy.
• Understand and apply the GDPR regulations when gathering, storing and managing the Consumer data.
• Challenge the norm. Be proactive in approach to data process improvements.
• Own the data processes and documentation associated with all data management.

About You

• Skilled in customer segmentation, digital marketing and CRM platforms.
• Experience of working within Microsoft D365, Customer Insights-Data, Customer Insights-Journeys.
• Skilled in SQL, ETL processes and the data journey across multiple platforms.
• Experience of dealing with and transforming large sets of customer and prospect data and policy data.
• Experience in leveraging data and insight to drive customer engagement.
• Knowledge of PySpark and the Databricks environment would be advantageous.
• Experience of working in an Agile environment.
• Experience in analysing and interpreting data.
• Knowledge of propensity models and how this work and can be utilised in marketing and communications is desirable.
• Knowledge of code version control protocols such as Git.
• Knowledge of Alteryx or similar data manipulation tools.

If you think you would be a great fit for our team at Royal London but don’t meet all the requirements of the role, please get in touch as your application will still be considered.

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services. Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve. We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits

Inclusion, Diversity and Belonging

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.

Key skills/competency

• Data Operations
• ETL Processes
• SQL
• CRM Platforms
• Microsoft D365
• Customer Insights
• Data Quality
• Agile Methodology
• GDPR Compliance
• Customer Segmentation