Front Desk Agent

Front Desk Agent at Rotana Hotels

Rotana Hotels is seeking dynamic and self-motivated Front Office professionals eager to advance their careers. As a Front Desk Agent, you will be crucial in delivering professional, customer-focused service, ensuring every guest enjoys a memorable stay.

Key Responsibilities:

• Provide prompt, courteous, and efficient service to all guests, aiming for high customer satisfaction through personalized service from arrival to departure.
• Ensure guests are personally greeted by name (if known) and escorted to their room, creating a welcoming and expected feeling.
• Conduct in-room and hotel familiarization, assisting guests with hotel activity inquiries and requests.
• Maintain up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and other relevant information to respond effectively to guest queries.
• Stay informed about daily rate levels to be sold and current occupancy levels.
• Accurately administer Front Desk cashiering standards and comply with all established systems, policies, and procedures.
• Process accounts from check-in to check-out, ensuring precise postings of all incidental charges using computerized Front Office systems.
• Maintain the privacy of all guests by ensuring that no details of their stay are disclosed.
• Demonstrate a complete understanding of the hotel’s policies, procedures, and service standards, along with full knowledge of hotel facilities and happenings.

Education, Qualifications & Experiences:

Ideally, candidates will possess a degree in hospitality coupled with prior experience in a hotel's Front Office Department. Essential skills include excellent written and verbal English communication, proficiency in an additional language, strong interpersonal abilities, and problem-solving aptitude. Computer literacy and previous experience with Opera are considered significant advantages.

Knowledge & Competencies:

The ideal Front Desk Agent will be customer-driven, extremely proactive, and possess a 'switched on' personality. You should have an outgoing, charismatic, and approachable character, thrive under pressure in a fast-paced environment, and be an excellent team player who enjoys working with diverse multi-cultural teams and guests. Additional required competencies include:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

Key skills/competency:

• Guest Service
• Customer Satisfaction
• Front Office Operations
• Cashiering
• Hotel Policies
• Problem Solving
• Multilingual Communication
• Team Collaboration
• Opera PMS
• Interpersonal Skills