Senior Manager, IT DevOps

About Ross Stores, Inc.

At Ross Stores, our values begin with our people. We are a leading off-price retail chain operating over 2,200 stores, with a strong history of success and growth. Our primary focus is to offer customers a consistent array of high-quality brands and on-trend merchandise at exceptional savings, all while providing an engaging and exciting treasure hunt shopping experience.

As part of our team, you will find success through a pursuit of excellence and continuous learning, fostering career growth as our company expands. We emphasize teamwork, collaborating to solve complex challenges and identify optimal solutions. We are deeply committed to Diversity, Equality & Inclusion, celebrating all backgrounds, identities, and ideas within our workforce and customer base, recognizing that our differences enhance our strength. Ross strives to be a positive force within our community.

Our Corporate headquarters are situated in Dublin, CA, complemented by three buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. With 2023 revenues of $20.4 billion, Ross Stores is a Fortune 500 company dedicated to providing an inclusive work environment rich with continuous learning and development opportunities for our teams.

General Purpose of the Senior Manager, IT DevOps Role

The Senior Manager, IT DevOps provides essential hands-on technical leadership, strategic guidance, and operational support throughout the entire software delivery lifecycle. This critical role encompasses the oversight of CI/CD pipelines, infrastructure automation, system reliability, and deployment processes. The Senior Manager will spearhead initiatives to guarantee the establishment of scalable, secure, and high-performing environments, concurrently cultivating a strong culture of collaboration between development and operations teams. This position will serve as a direct interface with key business units and other IT groups to ensure that DevOps practices are consistently aligned with the broader organizational goals.

Essential Functions

• Provide hands-on technical engineering management for custom infrastructure development utilizing modern technologies such as GitHub, Jenkins, Bitbucket, and JIRA.
• Demonstrate comprehensive knowledge and practical experience with modern DevOps practices, including CI/CD, infrastructure as code, robust monitoring, and automation.
• Possess experience with DevSecOps processes, including advanced monitoring solutions.
• Manage, mentor, and coach a dedicated team of DevOps engineers, ensuring adherence to engineering and security practices.
• Deliver regular and constructive performance feedback to individual team members.
• Manage vendor relationships, including contract negotiations and renewals, within the DevOps domain as required.
• Utilize Agile/Iterative development methodologies to deliver high-quality, flexible, and adaptable solutions.
• Collaborate effectively with internal and external IT teams to resolve issues, improve IT processes and procedures, and provide actionable recommendations.
• Encourage innovation and foster an environment of continuous improvement to drive greater efficiencies within Ross Stores.
• Diagnose and proactively resolve systemic obstacles that hinder the team's ability to deliver high-quality software.

Competencies

People-focused:

• Building Effective Teams
• Developing Talent
• Collaboration

Self-focused:

• Leading by Example
• Communicates Effectively
• Ensures Accountability and Execution
• Manages Conflict

Business-focused:

• Business Acumen
• Plans, Aligns and Prioritizes
• Organizational Agility

Specific Position-related Competencies:

• Customer Focus
• Problem Solving

Qualifications and Special Skills Required

• A minimum of 10 to 15 years of IT experience, preferably within a Fortune 500 or comparable IT environment.
• At least 5 years of experience managing a team of DevOps engineers, including coordinating with offshore teams through third-party partners.
• Strong technical background coupled with hands-on expertise in DevOps and Application Lifecycle Management (ALM).
• A solid understanding of DevOps best practices.
• Hands-on experience with CI/CD and ALM tools like GitHub, Jenkins, Bitbucket, and JIRA.
• Proficiency in DevOps architecture and design patterns.
• Outstanding written and verbal communication skills.
• Demonstrated history of successfully engaging internal customers, including active listening, influencing decisions, translating complex technical details into understandable concepts, and building consensus.
• An undergraduate degree in information systems, computer science, or a related technical discipline.

Key skills/competency

• DevOps Leadership
• CI/CD Pipelines
• Infrastructure Automation
• System Reliability
• GitHub
• Jenkins
• Bitbucket
• JIRA
• DevSecOps
• Agile Methodologies