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Information Technology Intern

Rosewood Abu Dhabi

Abu Dhabi, Abu Dhabi Emirate, United Arab EmiratesOn Site

Original Job Summary

Overview

Join the team at Rosewood Abu Dhabi as an Information Technology Intern. This role offers hospitality students on-the-job experience in supporting IT operations and project implementation for a period of 6 to 12 months. You will help in enhancing guest and associate experiences by providing first-class IT support.

Responsibilities

  • Support the IT operations in line with established procedures.
  • Administer systems and resolve hardware and software issues.
  • Instruct users on new applications and onboard newcomers.
  • Assist guests and associates with IT inquiries and internet issues.
  • Coordinate installation of new hardware, peripherals, and software.
  • Maintain thorough documentation of software development and technical projects.
  • Continuously monitor existing configurations and engage support companies when required.
  • Participate in training courses to update technical knowledge.
  • Prepare user manuals, checklists, and procedures.
  • Comply with IT SOPs, hotel policies, and ethical guidelines at all times.

Key skills/competency

  • IT Support
  • System Administration
  • Hardware Troubleshooting
  • Software Implementation
  • Documentation
  • User Training
  • Problem Solving
  • Communication
  • Customer Service
  • Technical Adaptability

How to Get Hired at Rosewood Abu Dhabi

🎯 Tips for Getting Hired

  • Customize Your Resume: Tailor it to highlight relevant IT support skills.
  • Research Rosewood Abu Dhabi: Understand the hotel’s values and operations.
  • Showcase Technical Experience: Include coursework and projects relevant to IT.
  • Prepare for Behavioral Interviews: Demonstrate customer service and problem solving.

📝 Interview Preparation Advice

Technical Preparation

Review basic IT troubleshooting techniques.
Understand system administration fundamentals.
Familiarize with hardware and software integration.
Practice technical documentation skills.

Behavioral Questions

Describe a challenging IT support experience.
Explain customer service conflict resolution.
Discuss teamwork in high-pressure scenarios.
Illustrate adaptability in learning new tech.