IT Support Specialist II @ Rosendin
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Job Details
Overview
Experience career growth at Rosendin as an IT Support Specialist II. Join an employee-owned, industry-leading electrical contractor known for integrity and empowering its team.
Your Next Opportunity
Provide end-user support across regional offices and job sites including Richmond. Responsibilities include support for AD accounts, mobile devices, desktops, networking, and more.
- Manage incident tickets using our trouble-ticketing system.
- Provide tier 1 local network and server support for assigned areas.
- Project manage new job site setups and IT requirements.
- Serve as escalation point for junior technical IT staff.
- Work with diverse teams including field personnel, office employees, and senior management.
What You’ll Need To Be Successful
Strong verbal and written communication skills, excellent customer service, and technical proficiency in Microsoft Windows, Microsoft 365, Active Directory, Networking, and more are required. Ability to multitask, stay updated with technology trends, and manage confidential information with discretion is essential.
Working Conditions & Benefits
Work primarily indoors with exposure to varying environmental conditions. Occasional lifting up to 30 lbs is required. Enjoy benefits such as ESOP, 401K, bonus program, comprehensive insurance plans, paid time off, and more.
Key skills/competency
- IT Support
- Networking
- Active Directory
- Microsoft 365
- Troubleshooting
- Remote Assistance
- Customer Service
- Project Management
- Enterprise Ticketing
- Technical Documentation
How to Get Hired at Rosendin
🎯 Tips for Getting Hired
- Customize your resume: Highlight IT support and technical skills.
- Research Rosendin's culture: Understand their employee-owned structure and values.
- Prepare for technical queries: Practice troubleshooting and networking scenarios.
- Follow application guidelines: Submit a tailored resume and cover letter.