Technical Service Engineer

Technical Service Engineer at Rogers Corporation

This role leads by example in delivering industry leading customer support experience. Working with sales, customer service, and quality departments, this position utilizes technical acumen and interpersonal skills to assess customer problems and deliver solutions that bring value while creating and maintaining relevant customer and industry networks.

Essential Functions

• Provide timely technical support and troubleshooting guidance to help resolve technical issues reported by customers, providing guidance to help resolve their problems.
• Provide on-site and remote support to customers as needed.
• Provide training to fabricators, OEM’s, and sales engineers regarding the proper and effective use of our materials.
• Document technical support actions and report in internal CRM tool.
• Collaborate effectively with cross-functional teams.
• Strong customer focus with empathy and a desire to build positive relationships.
• Create and maintain relevant customer and industry networks.
• Other duties as assigned.

Qualifications

• Bachelor’s Degree in Engineering or related technical field. May consider equivalent work experience in lieu of degree.
• 5+ years of experience in technical service or PCB fabrication.
• Familiarity with PTFE and hydrocarbon based printed circuit board laminate and bonding materials as well as circuit board processing.
• Excellent verbal and written communication skills to convey technical concepts clearly to both technical and non-technical individuals. Verbal and written English language proficiency is required.
• Exceptional learning agility and adaptability.
• Travel: Up to 50%.

Competencies

• Technical learning
• Learning on the fly
• Problem solving
• Interpersonal savvy
• Business acumen

Who We Are and What We Are All About

Rogers Corporation makes tomorrow's innovations possible. Help build a cleaner, safer and more connected world with a career at Rogers, where we make tomorrow’s innovations possible. We rely on a talented workforce to develop our cutting edge, market-leading material technologies. Our global team develops innovative specialty materials and components that enable technology in a wide array of high-growth markets. Our customers expect high performance and reliability, so we are always looking for people who can improve processes, get results and represent a best-in-class organization. People are at the heart of all our operations, and we encourage our employees to act with integrity, creativity and excellence to help drive results worldwide.

Why Work for Rogers

It is our commitment to get “Results, but Results the Right Way.” Rogers offers an exceptional work environment and a value-driven culture modeled by leadership. Employees have access to developmental opportunities as well as top-notch benefits and incentive programs. Come join a winning team!

Rogers Corporation provides equal employment opportunities to minorities, females, veterans and disabled individuals, as well as other protected groups.

About Rogers Corporation

At Rogers Corporation (NYSE:ROG), we're changing how the world uses technology. We are a global leader in materials technology and manufacturing, producing engineered materials to power, protect and connect our world. With nearly 200 years of materials science and engineering experience, Rogers delivers high-performance solutions that enable global Advanced Electronics Solutions and Elastomeric Material Solutions, as well as other technologies where reliability is critical. Rogers enables the world’s leading innovators to achieve greater performance, speed to market and reliability through our renowned technical solutions support, problem-solving and application engineering capabilities. Rogers delivers market-leading solutions for energy-efficient motor drives, vehicle electrification and alternative energy, sealing, vibration management, and impact protection in mobile devices, transportation interiors, industrial equipment and performance apparel, wireless infrastructure and automotive safety and radar systems. Headquartered in Chandler, Arizona (USA), Rogers operates manufacturing facilities in the United States, China, Germany, Belgium, Hungary and South Korea, with joint ventures and sales offices worldwide. For more information, visit www.rogerscorp.com.

Key skills/competency

• Technical Support
• Troubleshooting
• PCB Fabrication
• PTFE Materials
• Hydrocarbon Laminates
• Customer Service
• CRM Software
• Cross-functional Collaboration
• Technical Communication
• Problem Solving