Retail Sales Specialist

About the Role

Our retail sales team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are composed of outgoing and approachable individuals who understand how our products and services integrate into daily life. We are excited to show customers how this technology can enhance and simplify their lives. We offer a seamless experience, value expertise, devotion, and commitment to doing what's right for our customers' needs, every time.

At Rogers, we believe in creating an environment that fosters personal growth, builds careers, and creates an inclusive future for all. If you are passionate about technology, love connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

What We Offer

• Unlimited commissions and a competitive compensation program.
• Up to 50% employee discount on Rogers and Fido services.
• Comprehensive benefits plan, enhanced parental leave, mental health coverage, and EAP.
• Financial programs: RRSP, TFSA, retirement plans, and company-matched stock options.
• Inclusive culture supported by strong diversity and equity-focused resource groups.

Your Responsibilities

• Customized Solutions: Enhance the in-store experience by providing best-in-class service, connecting with customers, and tailoring our products (wireless, Internet, TV, home phone, and Mastercard) to their needs.
• Sales Achievement: Identify opportunities, anticipate customer needs, and achieve sales targets.
• Customer Engagement: Communicate with customers (inbound and outbound calls and texts) to increase sales, acquire new customers, and foster loyalty.
• Brand Promotion: Represent the Rogers and Fido brands in-store and at local community events.

What We're Looking For

• Experience in building strong connections with customers and colleagues through clear and effective communication that drives positive results and goal achievement.
• Ability to meet sales targets through exceptional service, strong product knowledge, and a customer-needs-driven approach, contributing to the overall store performance.
• Capacity to adapt quickly to changing situations and find solutions to unexpected challenges in a dynamic environment.
• Availability for a minimum of 32 hours per week, including evenings, weekends, and holidays, to meet demand and maintain optimal performance during peak periods.

Background Checks

To protect our teams, our brand, and our assets, we will conduct a background check before hiring. As part of our selection process, all candidates must undergo a criminal record check, credit check, and identity verification. Depending on the position, we may also conduct a professional background check.

Additional Information

• Work Schedule: Part-time
• Shift: Variable
• Contract Duration: Not Applicable (Regular Position)
• Work Location: 705 Ste-Catherine Street W. Unit Kt202 (5231), Montreal, QC
• Travel: Up to 100%
• Background Checks Required: Canadian Criminal Record Check
• Display Category/Function: Retail (In-store/Scheduling) & Sales and Service
• Requisition ID: 331964

To support career development, collaboration, and the building of high-performing teams, corporate services team members must work in the office. We believe that in-person interactions strengthen our culture and lead to industry-leading performance.

At Rogers, we believe that the key to a strong company is a diverse workforce where equity and inclusion are essential for everyone to feel they belong. We achieve this by fostering diversity, celebrating different perspectives, and striving to create environments where all individuals can be themselves at work. All applications received will be considered. We recognize the value to our company of creating a workplace that gives every team member the tools to reach their full potential by removing barriers to provide equal opportunities for everyone. Throughout the recruitment process, we communicate with individuals with disabilities to ensure they have everything they need to perform at their best. Please contact our recruiters and hiring managers to discuss how we can help you achieve the best results. You matter to us! For any questions, consult the FAQ on the recruitment process.

Posting Notes

Retail || Canada (CA) || QC || Montreal

Key skills/competency

• Retail Sales Specialist
• Customer Service
• Sales Targets
• Product Knowledge
• Communication Skills
• Adaptability
• Teamwork
• Brand Representation
• Needs Assessment
• Problem-Solving