AI/IT Change Enablement Manager

About Rogers Communications

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity.

At Rogers, we’re driving bold transformation across IT and AI—and change enablement is the key to making it real. We’re looking for a strategic leader and change champion who can guide our organization through complex technology shifts with confidence, clarity, and engagement. If you excel at organizational change management (OCM), executive communications, and building readiness for enterprise programs, this role is your opportunity to lead change at scale.

What You'll Do as an AI/IT Change Enablement Manager

As the AI/IT Change Enablement Manager, you will lead OCM and transformation communications across IT modernization and AI enablement programs. Your mission is to ensure readiness, adoption, and stakeholder confidence through structured change strategies, executive messaging, and coordinated engagement. You’ll be the bridge between technology and people—helping employees embrace innovation while maintaining trust and alignment.

Change Strategy & Execution

• Lead OCM across IT and AI initiatives, including impact assessments, stakeholder mapping, and readiness tracking.
• Create and execute change and communications plans for multi-track programs (infrastructure, applications, AI enablement).
• Build and enable a champions network within IT operations and key business units to cascade messages.

Communications & Engagement

• Produce executive briefings, service updates, and board-ready materials for major programs.
• Ensure consistent messaging across operating companies, internal communications, and leadership meetings.
• Plan and deliver workshops, roadshows, and readiness programs to build awareness and confidence.
• Proactively develop and maintain starter kits and enablement resources for stakeholders and internal IT.

Measurement & Continuous Improvement

• Help set, monitor, and report on communication, engagement, and change KPIs.
• Maintain feedback loops to continuously improve adoption and engagement strategies.

Governance & Representation

• Represent IT and AI transformation in strategic networks; bring back best practices and trends.
• Act as single intake for vendor-led events and external partnerships.

Creative & Visual Support

• Develop graphic design and visual assets to enhance communications and engagement campaigns.

What You Bring

• 5+ years in organizational change management, transformation communications, or enterprise technology programs.
• Strong understanding of IT modernization and AI concepts.
• Proven ability to manage complex, multi-track programs and cross-functional stakeholders.
• Exceptional written and verbal communication skills; ability to influence at all levels.

Preferred Skills

• Certification in Change Management is an asset.
• Experience with enterprise collaboration tools (Microsoft Viva, Teams, SharePoint).
• Graphic design and visual storytelling experience.
• Analytical skills for tracking KPIs and driving continuous improvement.

Why Join Us?

• Lead high-impact transformation programs shaping the future of technology at Rogers.
• Work in a strategic, collaborative environment with visibility across leadership and enterprise initiatives.
• Access career development programs, flexible work arrangements, and opportunities to influence change at scale.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities: Self-driven career development programs (E.g. MyPath program), Rogers First priority in applying to internal roles of interest
• Wellness Programs: Homewood employee & family assistance program, Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions, Low or no-cost fitness membership
• Our commitment to the environment and diversity: Work for an organization committed to environmental protection, Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Work Location Barlow 2400 32 Ave NE (7789), Calgary, AB

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

Key skills/competency

• Organizational Change Management (OCM)
• IT Modernization
• AI Enablement
• Transformation Communications
• Stakeholder Engagement
• Executive Communications
• Program Management
• Graphic Design
• KPI Tracking
• Microsoft 365 Collaboration Tools