Product IT Specialist
Roche
Job Overview
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Job Description
Product IT Specialist at Roche
At Roche, you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop, and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Product IT Specialist is responsible for installing and maintaining Roche Diagnostics IT Products and Roche Instruments’ operating software and workflow at customer sites. You will play an important role in planning, implementing, creating, organizing, and monitoring the activities of workflow & IT Solutions products.
Your Responsibilities
- Work with business stakeholders, IT partners, and customers to design and build workflow & IT solutions for our customers.
- Install, maintain, and troubleshoot Roche IT products at customer sites.
- Install, maintain, and secure Windows-based environments (physical and virtual) and physical Firewalls to ensure seamless connectivity between devices and servers.
- Lead comprehensive troubleshooting of complex IT ecosystems—including servers, middleware, and integrations.
- Partner with customers' IT and Information Security teams to define access protocols, ensure secure communication, and verify compliance with organizational cybersecurity requirements.
- Provides consultation on connectivity solutions, regulatory compliance, security, and virus protection concerns and the implementation of our products.
- Supports first implementation and subsequent implementations or modifications of the designed solutions at customer's sites.
- Supports relevant business opportunities for the assigned portfolio by helping to define tailored solutions based on customers' needs and objectives.
- Ensure activity planning/reporting on the CRM software, keeping data updated.
Who You Are
- Hold a diploma in IT, Automation, or Networking.
- Experience with HL7/ASTM protocols – advantage.
- Work experience in data security, IT support, networking, or IT product support – advantage.
- Work experience in medical laboratories – advantage.
- Strong in problem-solving and troubleshooting.
- Excellent communications and presentation skills, proactive, dynamic, independent, autodidact, and able to work under pressure.
- Customer focused and a strong team player.
- Fluent in English and Hebrew (both oral and written).
- Driving license.
Key skills/competency
- IT Product Installation
- IT System Maintenance
- Troubleshooting
- Windows Server Management
- Networking
- Cybersecurity Compliance
- HL7/ASTM Protocols
- CRM Software
- Customer Support
- Workflow Solutions
How to Get Hired at Roche
- Research Roche's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight IT product support, networking, and troubleshooting experience for the Product IT Specialist role.
- Showcase problem-solving: Prepare examples demonstrating your ability to resolve complex IT issues.
- Emphasize customer focus: Illustrate instances of excellent customer interaction and communication skills.
- Practice technical interview questions: Focus on Windows environments, networking, and IT security concepts.
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