People Support Operations Specialist - Spanish Speaking

About Roche

At Roche, you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop, and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

What we do:

The People Support Solutions (PSS) department brings its purpose to life by providing our colleagues worldwide with integrated HR solutions tailored to their needs. We are a team that works very closely together to ensure good employee relations, anticipate our customers' future needs, and proactively develop solutions.

Your Day-to-Day Responsibilities

As a People Support Operations Specialist - Spanish Speaking, you are part of a dynamic, vivid, and spiritful team supporting our EMEA affiliates. This team is the first point of contact for all People & Culture (P&C) inquiries and services for all Roche people (employees, candidates, contingents, retirees, managers, People & Culture stakeholders, etc.). The team delivers customer service and advisory support to P&C and business partners on global P&C systems and processes, ensuring end-to-end process completion in line with our customer-focused principles.

As a qualified expert, you are:

• Providing direct end-to-end support to company employees and company management as part of a centralized support solutions function to handle a variety of P&C related transactions, queries, and related support.
• Receiving, responding to, and anticipating requests concerning P&C policies/programs, such as (but not limited to) employee lifecycle (joiner, mover, leaver processes), compensation & benefits, mobility, and pay & time management.
• Resolving and answering requests and questions from employees or properly routing to others for additional support or seeking information provided by other P&C areas.
• Responding to practice/training inquiries via online resources and/or telephone and processing various paper and electronic forms.
• Performing P&C data maintenance or analysis.
• Contributing to projects on improvement of processes.
• Supporting the embedding of the new ways of working, actively participating in the development and implementation of continuous improvement initiatives.
• Behaving as a role model to team members, showing a positive and flexible attitude, providing training and onboarding to more junior colleagues.
• Developing and managing key stakeholder relationships in a proactive and customer outcomes-focused way.
• Building relationships with HR colleagues within the PSS organization as well as with customers to ensure ongoing service delivery effectiveness.

What can you bring to our team:

We are looking for someone who is self-motivated, really passionate about his or her job and understands that providing a high-quality service is crucial for the organization. As an ideal team member, you are open-minded, dedicated to making a difference, and open to constant development.

Furthermore, you have:

• Strong customer centricity, end-to-end accountability, problem-solving skills, growth & agile mindset in ambiguous situations.
• Multi-cultural acceptance, ability to work in a fast-paced and changing environment.
• Experience in service delivery or customer care environment (experience in the HR Operations / HR Services area is an advantage).
• Fluent in written and spoken English and Spanish.

In exchange, we provide you with:

• Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes, and the chance to shape your own career.
• Excellent benefits: Competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party.
• Flexibility: We also support flexibility to help you find your balance. Home office is commonly available (typically 2 office days/week on average). We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.
• A global inclusive community: Where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes, and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process: https://go.roche.com/budapest-data-privacy-notice-candidate

Who we are

A healthier future drives us to innovate. Together, more than 100,000 employees across the globe are dedicated to advancing science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

Key skills/competency

• People Support Operations Specialist
• Spanish Speaking
• HR Operations
• Customer Service
• Employee Lifecycle
• Compensation & Benefits
• HR Systems
• Process Improvement
• Stakeholder Management
• Global HR