Developer Engagement Specialist
Roblox
Job Overview
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Job Description
Developer Engagement Specialist at Roblox
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences – all created by our global community of developers and creators.
At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagines the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.
A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.
Roblox is seeking enthusiastic individuals to join our Developer Engagement Team. The ideal candidate will possess a strong focus on understanding issues and critical thinking, alongside the essential qualities required for exceptional customer support. As a contractor of this team, you will play a crucial link between Roblox and its developer community. If you're passionate about the Roblox community and eager to contribute to the success of developers, we'd love to hear from you.
Key Responsibilities
- Assist in resolving creator day-to-day escalations and emergencies.
- Manage communication between Roblox staff and creators.
- Maintain detailed records of customer interactions and transactions, ensuring accurate documentation and timely follow-up.
- Dedicate up to 40 hours per week, primarily Monday through Friday, with occasional weekend availability (on-call or scheduled as business needs require).
What You Bring
- Strong verbal and written communication skills.
- Demonstrates endless patience and a positive attitude.
- Capable of managing time effectively.
- In-depth understanding of Roblox and the Roblox community.
- Solid knowledge of the technical aspects of Roblox Studio.
- Experience developing on Roblox and/or other creation platforms.
Key skills/competency
- Developer Support
- Community Engagement
- Customer Service
- Roblox Studio
- Technical Support
- Communication Skills
- Problem Solving
- Creator Relations
- Documentation Management
- Time Management
How to Get Hired at Roblox
- Research Roblox's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your application to highlight community engagement, technical support, and platform-specific experience relevant to Roblox.
- Showcase Roblox expertise: Be prepared to discuss your in-depth understanding of the Roblox platform and practical experience with Roblox Studio during interviews.
- Prepare for behavioral questions: Practice responses that demonstrate your communication, critical thinking, problem-solving skills, and positive attitude, especially in customer support scenarios.
- Network strategically: Connect with current Roblox employees on LinkedIn to gain insights into the company culture and developer relations roles.
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