Critical Harms Product Support Manager
@ Roblox

San Mateo, California, United States
$166,000
On Site
Full Time
Posted 23 days ago

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XXXXXXXX XXXXXXXXXXXXX XXXXXXXX***** @roblox.com
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Job Details

Overview

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences created by our global community. At Roblox, we empower our community to bring any experience to life by building innovative tools and platforms. Join us to shape the future of human interaction by solving unique technical challenges at scale and enhancing safety across our vibrant platform.

The Role

As a Critical Harms Product Support Manager, you will drive operational launches and improve safety product features within our moderation platform. You will work with product and engineering teams to integrate safety workflows and scale new safety features for emerging Roblox products, including an upgraded Trusted Flagger program with trusted third parties.

Responsibilities

  • Launch, manage, and enhance a verified partner reporter intake program.
  • Improve workflows for content safety moderation to ensure timely action.
  • Collaborate with cross-functional teams to refine moderation processes.
  • Ensure team performance and exceptional customer experience.
  • Provide data-driven insights for decision making.
  • Stay updated on industry trends and best practices.
  • Participate in on-call rotations during weekends.

Qualifications

  • Bachelor's degree in business, operations, or related field.
  • 5+ years of experience in operations management or product support.
  • Strong program management and process improvement skills.
  • SQL proficiency and experience in data-driven decision making.
  • Excellent collaboration with cross-functional teams.

About the Team

The Critical Harms Intelligence, Investigations, and Operations team focuses on sensitive risks including Child Endangerment, Violent Extremism, and Self-Harm behaviors. Exposure to this content is inherent to the role.

Work Arrangement & Location

This role is based at Roblox HQ in San Mateo, CA and requires on-site work three days per week (Tuesday, Wednesday, and Thursday), with flexibility on Monday and Friday.

Key skills/competency

  • Operations Management
  • Product Support
  • Content Safety
  • Program Management
  • Data Analysis
  • SQL
  • Process Improvement
  • Cross-functional Collaboration
  • Safety Workflows
  • Risk Management
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How to Get Hired at Roblox

🎯 Tips for Getting Hired

  • Customize Your Resume: Tailor experiences to operations and safety workflows.
  • Highlight SQL Skills: Showcase data analysis and technical proficiency.
  • Emphasize Leadership: Detail program management and cross-functional collaboration.
  • Research Roblox: Understand their culture, mission, and recent product launches.

📝 Interview Preparation Advice

Technical Preparation

Review SQL query techniques.
Study data analysis for safety operations.
Understand platform moderation systems.
Learn process improvement methodologies.

Behavioral Questions

Describe resolving conflicts in cross-functional teams.
Explain handling high-pressure decision making.
Detail managing multiple project deadlines.
Discuss adapting to evolving operational challenges.

Frequently Asked Questions