Content Writer

Content Writer

Join Robinhood in building the future of finance. Our mission is to democratize finance for all. This role is at the epicenter of a historic cultural and financial shift.

About the Team + Role

We are building an elite team applying frontier technologies to the world’s biggest financial problems. We seek bold thinkers, sharp problem-solvers, and builders wired to make an impact. Robinhood is where ambitious people do their best work. We are a high-performing, fast-moving team with ethics at the core of everything we do. Expectations are high, and so are the rewards.

The Platforms Knowledge Management team ensures Robinhood associates and customers have clear, current, and compliant guidance. We own the knowledge ecosystem, taxonomy, governance, editorial standards, and content lifecycle. We partner closely with CX Strategy, Product, Operations, Compliance, Legal, and Quality to publish SOPs and reusable messaging that are easy to find and use.

As a Knowledge Management Content Writer, you will join a collaborative, cross-functional team and work closely with Product Managers, Operations, and other stakeholders. You’ll bring subject matter expertise of Robinhood’s products and services, ensuring all content is accurate, relevant, and impactful for both internal teams and our customers!

This role is based in our Denver, CO; Westlake, TX; and Chicago, IL offices, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What You’ll Do

• Create, update, and maintain Standard Operating Procedures (SOPs), reusable customer messaging, and knowledge base articles using Robinhood’s style and governance standards.
• Support launch readiness by creating and updating knowledge content for new products, features, and processes.
• Leverage your understanding of Robinhood’s products, services, and systems to ensure all content is accurate, relevant, and easy to understand.
• Use AI-powered tools to analyze and optimize SOPs for clarity, accuracy, and efficiency.
• Partner with Product, Operations, Legal, and Compliance to translate subject matter expertise into clear, actionable content.
• Apply structured thinking to organize content for maximum findability and usability.
• Contribute to editorial standards and content governance to maintain consistency across knowledge assets.
• Gather user feedback to identify content gaps and continuously improve resources.

What You Bring

• Current Robinhood employee with deep knowledge of our products, services, and customer experience.
• Excellent writing skills with the ability to explain complex topics clearly and concisely.
• Experience using or managing SOPs or knowledge base content to support operational workflows.
• Strong collaboration and communication skills to partner across multiple teams.
• Proven organizational skills with attention to detail and ability to manage multiple priorities.
• Curiosity to learn and apply knowledge management and UX content design best practices.
• Ability to prioritize projects and meet deadlines in a fast-paced content environment.
• Willingness to explore and adopt AI-powered tools to enhance content efficiency.

Bonus Points

• Familiarity with content analytics or search optimization strategies.
• Experience with knowledge management systems or content governance frameworks.
• Interest in advancing toward content strategy or information architecture roles.

What We Offer

• Challenging, high-impact work to grow your career.
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
• Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

In addition to the base pay range listed below, this role is also eligible for bonus opportunities + benefits.

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones.

Base Pay Range

• Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC): $74,000—$87,000 USD
• Zone 2 (Denver, CO; Westlake, TX; Chicago, IL): $65,000—$77,000 USD
• Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL): $58,000—$68,000 USD

Click here to learn more about our Total Rewards, which vary by region and entity.

If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.

Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.

Key skills/competency

• Content Writing
• Knowledge Management
• SOP Creation
• UX Content Design
• Editorial Standards
• Content Governance
• AI Tools
• Collaboration
• Communication
• Detail-Oriented