Office Coordinator

About Robbins Brothers Fine Jewelers

At Robbins Brothers, we are experts at helping guests create once-in-a-lifetime moments. Our primary focus is on creating a seamless purchasing experience for our guests with the majesty of diamonds. We aspire to be our guests’ jeweler of choice, whether it is for the magic of an engagement or a fashion gift for that special someone.

We celebrate our associate’s personal and career milestones in a supportive and rewarding work environment. We offer competitive compensation packages. It is our aim to help you cultivate your natural talent and create a rewarding and long-term career with our team. You will have opportunities to develop as a professional and grow your role within the Robbins Brothers organization.

Role Overview

The Office Coordinator acts as co-owner of the Retail Store Operational Plan and is responsible for ensuring that store objectives are met and directs all activities in the office. They are responsible for maintaining inventory controls and enforcing guidelines for the transfer of merchandise to and from locations. They will maintain a constant awareness of security issues involved in operating the office.

The Office Coordinator works closely with the General Manager, Operations Manager and/or Floor Manager in all aspects of Store Operations, as well as with all other functional heads to achieve company objectives and is responsible for developing and implementing effective succession plans for modeling, support and adherence to company values.

Our Culture and Community

We seek out team members who share our values and an unwaveringly committed to fostering a diverse, inclusive, and multi-cultural environment. That means we actively look for people, like you, who are collaborative, open, creative, passionate, warm, curious, accommodating, and courteous, with a thirst for knowledge, a passion for jewelry, a fondness for fun, a generous heart, and a community-minded spirit.

Key Responsibilities

• Accurately manage operational activities of the store.
• Utilize attention-to-detail, precision orientation, and computer systems daily.
• Lead and direct a small team to ensure office functions are completed.
• Ensure special orders, design in-service, repair orders, product inventory, and point of sales entries are completed accurately.
• Communicate with guests onsite, via telephone, email, and text.
• Adhere to company’s operational and security policies and procedures.
• Model, support, and adhere to Robbins Brothers company policies, procedures, and values.

Quality Orientation

• Demonstrates detail-orientation toward daily operational duties.
• Ensures accurate daily operational closing procedures, including auditing merchandise inventory, point-of-sale, stock balancing, and documentation.
• Ensures jewelry repairs meet company quality standards, items are inspected, and log documentation is accurate.
• Manages point-of-sale transaction audits and confirms accurate documentation.

Store Operations

• Builds strong relationships with in-store team, home office, and guests through effective communication.
• Leads on-boarding training and skill development of operational team members.
• Ensures position competencies are developed.
• Directs team members to complete specific daily operational duties.
• Demonstrates capability to multi-task activities, such as coaching, assisting guests, and completing operational duties.

Service Orientation

• Responds promptly to guest questions and requests, works continuously to exceed expectations.
• Seeks to understand guest needs and works toward resolution.
• Provides initial resolution to guest service matters positively and caringly, enlisting support when required.

Key skills/competency

• Office Coordination
• Retail Operations
• Inventory Management
• Point of Sale (POS) Systems
• Customer Service
• Team Leadership
• Attention to Detail
• Communication Skills
• Problem-Solving
• Jewelry Industry Knowledge