Senior Business Analyst

Overview

A dynamic Senior Business Analyst position is available as a 2-year Fixed Term role, based at the Melbourne CBD campus with flexible working arrangements (hybrid role). We are seeking a self-motivated, experienced Senior Business Analyst to shape and deliver the Identity and Access Management (IDAM) Program across RMIT’s Australian and Vietnam operations.

About The Portfolio

The Operations Portfolio enables an integrated, enterprise-wide delivery for best practice student and staff experiences. It incorporates several business units, including Enterprise Projects and Business Performance (EPBP), Communications, People, Information and Technology Services (ITS), Office of the Chief Operating Officer, Procurement, and Vietnam Operations. This portfolio drives significant delivery components across staff and student journeys, bringing the RMIT strategy to life globally. Information Technology Services (ITS) provides RMIT University with current and emerging Technology systems and services, aiming to unleash technologies to enable great experiences for RMIT communities and advance lifelong learning.

About The Role

Are you passionate about driving impactful projects? The Senior Business Analyst will play a critical role in shaping and delivering the Identity and Access Management (IDAM) Program across RMIT’s Australian and Vietnam operations. This role involves working closely with business stakeholders, technical teams, and project leadership to define scope, capture business and functional requirements, map current and future state processes, and ensure alignment across multiple identity solutions and integration streams.

You will lead the development of detailed business process models, persona scenarios, use cases, and non-functional requirements to support the implementation of enterprise Identity Governance, Access Management, Role Based Access Control, and related integration components. The incumbent will ensure solutions address the needs of staff, students, researchers, external partners, and other identity groups, delivering secure, efficient, and consistent access experiences.

As a trusted advisor, the Senior Business Analyst will support decision making, provide structured analysis, and collaborate closely with Project Managers, Enterprise Architects, Developers, Testers, Security, and Data teams. You will contribute to solution validation, support change impact assessment, and ensure business needs are accurately reflected in design and delivery activities. The role also involves contributing to the BA Practice by sharing domain knowledge, lifting analytical capability, and supporting continuous improvement.

About You

To be successful in this position, you’ll have, as a minimum:

• Minimum eight years of experience as a Senior Business Analyst in large, complex enterprise environments.
• Demonstrated experience leading requirements gathering, analysis, business process mapping, and use case development for complex technology initiatives.
• Strong capability in developing current and future state process maps using recognised standards, with evidence of applying these in solution design and validation activities.
• Hands-on experience facilitating problem definition, solutioning discussions, and translating business needs into clear functional and non-functional requirements.
• Strong understanding of the system development lifecycle and experience working across all phases from initiation through to deployment and transition.
• Demonstrated ability to work with senior and executive stakeholders, with strong communication, influencing, and consultation skills.
• Proven analytical and critical thinking skills, with the ability to work through ambiguity and deliver high-quality outcomes independently.
• Experience supporting delivery of Identity and Access Management policies, processes, and technology solutions, or similar enterprise scale security or integration initiatives.
• Relevant industry certifications or training in Business Analysis, Process Management, or Enterprise Technology (for example, CBAP, BPMN) are highly regarded.

Key skills/competency

• Business Analysis
• Identity and Access Management (IDAM)
• Requirements Gathering
• Process Mapping
• Stakeholder Management
• Solution Design
• Enterprise IT Initiatives
• System Development Lifecycle (SDLC)
• Analytical Thinking
• Role Based Access Control (RBAC)