Casual Facilities Assistant

Casual Facilities Assistant at RMIT University

RMIT University Pathways (RMIT UP), owned by RMIT University, delivers education solutions for students, academics, and professionals globally. Our mission is to provide transformative learning experiences and pathways that open global opportunities, guided by RMIT’s values of inclusion, imagination, integrity, courage, passion, and impact. We prioritize student and customer experience in all our endeavors. Key programs include Foundation Studies, ELICOS English for Academic Purposes (EAP), language testing, and Informit, a prominent research database focused on Australasian content.

The Facilities team is a compact group that addresses daily requests to ensure our work and teaching spaces function optimally. We also maintain a regular cycle of tasks to keep the spaces immaculate and well-presented. This role is crucial for supporting these functions during peak periods, such as mid and end-semester, when numerous areas require servicing quickly. It also enables us to manage semi-regular projects and ensures a facilities presence when existing team members are on leave. We are eager to share our organizational knowledge with a practically minded candidate.

About The Role

As a Casual Facilities Assistant, reporting to the Facilities Executive, you will provide essential on-site facilities support on a casual basis. This involves assisting with general maintenance, event support, and responding to various facilities requests across classrooms and shared spaces.

Key Responsibilities

• Assist with furniture relocations and set-ups within the building.
• Support basic plant maintenance activities.
• Distribute stationery and office supplies.
• Conduct visual inspections of reported facilities issues.
• Assist with internal events and room set-ups.
• Support the Facilities Officer with tasks affecting multiple classrooms.
• Carry out non-standard cleaning tasks beyond contracted services, including:
• Whiteboards
• Spot carpet and furniture steaming
• Desk and fridge cleaning
• Monitor and respond to Facilities ServiceNow requests.

About You

You will bring a practical mindset and a strong customer service focus, capable of working both independently and as part of a team.

• Clear verbal communication skills.
• Ability to solve problems and implement solutions for basic facilities tasks.
• Understanding of workplace health and safety regulations.
• Strong customer service skills and self-motivation, even for repetitive tasks.
• Comfortable interacting with students and staff across various areas.
• Ability to build positive working relationships at all levels.
• Reliable, proactive, and flexible approach to work.

What We Offer You

We value our people and are committed to providing a supportive, inclusive, and rewarding work environment. As part of our team, you’ll enjoy:

• Employee discounts at leading retailers.
• A strong focus on health and wellbeing, including RMIT-subsidised gym memberships, Employee Assistance Program (EAP) access, and discounted childcare options.
• Access to professional development opportunities, such as training, upskilling, leadership programs, and LinkedIn Learning.

Key skills/competency

• Facilities Management
• General Maintenance
• Event Support
• Customer Service
• Problem Solving
• Workplace Health and Safety (WHS)
• Supply Management
• Visual Inspection
• Cleaning Tasks
• Team Collaboration