Customer Success Manager Enterprise
@ RLDatix

Hybrid
$120,000
Hybrid
Full Time
Posted 23 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXX****** @rldatix.com
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Job Details

Overview

RLDatix is on a mission to help raise the standard of care everywhere. Trusted by over 10,000 healthcare organizations, their innovative software solutions ensure that patients receive the best care while supporting providers. Joining TeamRLD means becoming one of over 2,000 team members making a difference in healthcare daily.

Role Description

The Customer Success Manager Enterprise ensures that healthcare organizations derive maximum value from RLDatix's software. You will build long-term customer relationships, onboard new clients, and drive customer satisfaction, adoption, and retention through proven strategies.

Key Responsibilities

  • Build and maintain trusted, long-term customer relationships.
  • Develop and manage success plans using objective data.
  • Monitor and analyze customer satisfaction (CSAT) to address trends.
  • Proactively manage customer communications and tailor information.
  • Ensure a seamless renewal process by monitoring client health and escalations.

Requirements

Ideal candidates have 5+ years in an Enterprise Customer Success role in a Healthcare SaaS environment. Proven success in managing customer engagement, optimizing usage, and improving satisfaction metrics is essential. Additionally, candidates should be adept at leveraging data to drive business decisions and comfortable navigating evolving priorities.

Benefits

The role comes with a comprehensive benefits package including health, dental, vision, life, and disability insurance, 401K, paid time off, and paid holidays. RLDatix values flexibility and employee wellness.

Key skills/competency

  • Customer Success
  • Enterprise SaaS
  • Healthcare
  • Client Onboarding
  • Relationship Management
  • Data Analysis
  • Renewals
  • CSAT Management
  • Communication
  • Adaptability
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How to Get Hired at RLDatix

🎯 Tips for Getting Hired

  • Customize Your Resume: Tailor it to highlight customer success and healthcare SaaS expertise.
  • Research RLDatix: Understand their mission, solutions, and global impact.
  • Emphasize Data Skills: Showcase your experience in leveraging analytics for customer insights.
  • Prepare for Behavioral Interviews: Be ready with examples of managing client relationships.

📝 Interview Preparation Advice

Technical Preparation

Review SaaS analytics tools.
Familiarize with success metrics.
Practice data visualization.
Learn CRM software basics.

Behavioral Questions

Describe customer relationship building methods.
Explain handling challenging client conversations.
Discuss teamwork in evolving environments.
Illustrate adapting to changing priorities.

Frequently Asked Questions