Customer Service Specialist Agriculture

What Awaits You

As a Customer Service Specialist Agriculture, you will be responsible for processing incoming customer orders and handling complaints. You will provide support for sales-promoting activities for a defined customer base. This role involves close collaboration with internal interfaces such as logistics and production planning, as well as with field sales representatives and sales management. Your duties will also include creating invoices, tracking payments, and providing after-sales support. You will contribute to acquisition and trade fair activities, and assist with the calculation of customer bonuses at year-end. Cross-plant coordination in both German and English is a key aspect of this position.

What You Bring

We are looking for someone with a completed commercial apprenticeship and several years of professional experience in an international corporate environment. You should have experience in direct customer care and service. Fluent German and English language skills are required, and knowledge of an additional foreign language is a plus. Proficiency in common MS Office applications and solid SAP knowledge are essential. We value strong customer orientation and excellent communication skills. You should also possess organizational talent, a structured, goal-oriented, and proactive way of working, high commitment, reliability, and strong teamwork abilities.

What We Offer

At RKW Group, we offer an attractive salary in accordance with the collective agreement for the 'Plastics Processing Industry Hesse,' including collective special benefits like holiday and Christmas bonuses. We provide employer-funded company pension schemes and opportunities for continuous professional development through training, courses, and language classes. Our work-life balance initiatives include a 38-hour week, 30 days of annual leave, and options for mobile working. You will receive structured onboarding and join a modern, global corporate culture characterized by flat hierarchies, the promotion of innovative ideas, and respectful collaboration in intercultural teams. Employees also enjoy various discounts and special offers, including the possibility of job bike leasing. For health and well-being, we offer access to the 'meinEAP' counseling platform (a personal support program for family, health, work, and career), corporate health management, and a partnership with a local fitness studio. Your daily work comfort is enhanced by a bus stop nearby, free on-site parking, and a canteen providing fresh and varied meals daily, along with complimentary water and coffee.

Key skills/competency

• Customer Service
• Order Processing
• Complaint Management
• Sales Support
• SAP
• MS Office
• International Business
• Communication Skills
• Customer Orientation
• Teamwork