Assistant Service Operations Manager - Night Shift

@ Rivian

About Rivian

Rivian is on a mission to keep the world adventurous forever. We build emissions-free Electric Adventure Vehicles and seek courageous, customer-first professionals who are passionate about protecting the outdoors.

Role Summary

As an Assistant Service Operations Manager - Night Shift, you will work closely with the Service Operations Manager to ensure high performance in service operations. This role requires energy, initiative, and a customer-first approach while managing local operations, cost centers, and high-value inventory reconciliation. You will also lead a team of Mobile/Service Technicians, Service Advisors, and Parts Advisors.

Responsibilities

• Partner with the Service Operations Manager to exceed performance and customer service standards.
• Manage budget expectations, including working hours, inventory costs, and accounts receivable.
• Provide hands-on leadership and servant leadership to local operations.
• Oversee high-value inventory reconciliation and collaborate across functions.
• Plan logistics and coordinate meetings with internal teams and external parties.
• Fill in for the Service Operations Manager when needed.
• Uphold high standards of safety, cleanliness, and organizational excellence.

Qualifications

• 6+ years of related work experience in automotive or related technical fields.
• Bachelor’s degree or equivalent experience.
• Strong planning, organizational, and communication skills.
• Experience managing onsite and remote service teams.
• Proficiency in Microsoft Office and advanced administrative skills.
• Automotive technical knowledge and familiarity with Lean, Six Sigma, and SWOT analyses preferred.
• Valid driver's license with a clean driving record.
• Ability to work long hours and handle physical tasks up to 50 lbs.

Compensation & Benefits

Salary Range for Non-San Francisco Based Applicants: $87,300 - $109,100. Actual compensation will depend on experience, location, and other factors. Rivian offers robust medical, dental, and vision insurance for eligible employees and their families.

Equal Opportunity & Candidate Data Privacy

Rivian is an equal opportunity employer. We ensure compliance with all applicable employment laws and welcome candidates from diverse backgrounds. For accommodations and candidate data privacy queries, please reach out as indicated in the job posting.

Key skills/competency

• Service Operations
• Customer Service
• Leadership
• Budget Management
• Inventory Reconciliation
• Automotive
• Logistics
• Cross-functional Collaboration
• Operational Excellence
• Servant Leadership