Client Operations Associate
River
Job Overview
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Job Description
About River
At River, we are building the world’s most trusted financial institution to empower people to take ownership of their financial lives through bitcoin, the world’s only incorruptible digital asset. We believe in a future where every person will have bitcoin savings, and every business will have bitcoin on the balance sheet. We obsessively design and build delightful products that help our clients buy, sell, secure, and use bitcoin.
When hiring, we look for candidates who demonstrate the ability to think clearly, communicate effectively, and get things done. We value people who are able to think and build for the future without forgetting the lessons of the past.
River is growing quickly and has raised more than $50 million from leading investors, including Goldcrest, Kingsway, Polychain, M13, DG, and Valor. We have also released our company's financials and proof of reserves publicly, so all of our clients and employees can verify the robustness and growth of the business themselves.
What You Will Do as a Client Operations Associate
- Directly interface with clients to manage questions and feedback about our products and services
- Analyze and identify trends in client activity and inquiries
- Identify and develop operational efficiencies to scale the business and processes
- Refine the business rules, automations, and communication methods across Client Operations
- Act as a liaison between clients and our various internal teams–Relationship Management, Engineering, Financial Operations, Risk Management, and Client Services–to support business needs, improve the product, and enhance the client experience
What We Look For In You
- Ability and interest to work in a fast-paced fintech startup environment
- High agency self starter
- Collaborate and problem-solve well
- Customer-facing experience preferred
- Great communicator, conversationalist
- Highly adaptable; able to shift focus on the fly and balance many tasks
- Ability to identify trends in data and make decisions based on analyses
- Excel/Google Sheets, SQL, product management experience a plus, but not required
- Preference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems
Salary And Benefits
Salary: $70,000 - Full Time
- Competitive compensation and equity
- Unlimited PTO
- Medical, dental, and vision insurance
- 401k
- Fully remote option
Interview Process
- Screening Video Call (20 minutes)
- Role specific interview block (1 hour with 2 River employees)
- Prompted Assignment
- Culture & Executive Interview (1 hour block with 2 River employees)
Key skills/competency
- Client operations
- Customer service
- Financial services
- Bitcoin
- Fintech startup
- Operational efficiency
- Data analysis
- Communication
- Problem-solving
- Client relationship management
How to Get Hired at River
- Research River's mission: Deeply understand River's vision for bitcoin and financial empowerment.
- Tailor your resume: Highlight customer-facing experience, analytical skills, and fintech interest for Client Operations Associate.
- Showcase problem-solving: Prepare examples of how you've identified trends and improved processes effectively.
- Master communication: Practice articulating complex ideas clearly and engagingly for client interactions.
- Demonstrate adaptability: Share instances where you've managed multiple tasks and shifted focus successfully.
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