Patient Care and Inbound Sales Coordinator

About the Patient Care and Inbound Sales Coordinator Role

The primary responsibilities include managing inbound marketing leads, scheduling appointments, and conducting in-person consultations for full arch implants and other advanced dental procedures. This role combines customer service with sales by answering incoming calls, initiating follow-ups, tracking lead activity, and guiding patients through their treatment decision-making process.

Responsibilities and Duties

• Offer exceptional care to all patient interactions.
• Ensure HIPAA protocols are followed.
• Continuously monitor the schedule to optimize appointments.
• Handle inbound and outbound calls for advanced treatment cases.
• Maintain and update the CRM system in collaboration with the marketing team.
• Conduct pre-appointment confirmation and rescheduling calls.
• Manage in-person consultations with professionalism and empathy.
• Travel between the Support Center and Holmen Office as required.

About River Town Dental

River Town Dental LLC is a modern, team-first, privately-owned practice equipped with the latest dental technology and a full suite of in-house specialty services. They emphasize a world-class culture with self-care incentives, flexible scheduling, growth opportunities, and comprehensive benefits.

Requirements

• Moderate to advanced sales experience.
• Knowledge of dental practice management software and dental terminology.
• Experience with multiple software systems and general administrative practices.
• Commitment to attend monthly and weekly team/department meetings on location.

Key skills/competency

Patient care, sales, coordination, CRM, dental, scheduling, HIPAA, consultations, communication, empathy