Enablement Specialist
Risepoint
Job Overview
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Job Description
About Risepoint
Risepoint is an education technology company that provides world-class support and trusted expertise to more than 100 universities and colleges. They primarily work with regional universities, helping them develop and grow high-ROI, workforce-focused online degree programs in critical areas such as nursing, teaching, business, and public service. Risepoint is dedicated to increasing access to affordable education so that more students, especially working adults, can improve their careers and meet employer and community needs.
The Impact You Will Make
The Enablement Specialist plays a critical role in ensuring the systems, data, and processes that power student life-cycle automations are reliable, healthy, clean, and fully compliant. This role focuses on CRM setup, data integrity, agent enablement, and process documentation to support enrollment, retention, and contact center strategies across the Student Success Center (SSC).
Working under the direction of the Senior Manager, the Enablement Specialist collaborates with Automation Managers, the Systems Lead/Architect, and BT to ensure SSC automation strategies are delivered with accurate, compliant, and student-centered foundations.
What You Will Do
- Monitor and audit CRM fields, flows, and data structures to ensure they are aligned to support student life-cycle.
- Support connected account setup and partner configuration in Salesforce CRM to ensure automation readiness.
- Assist with updating and storing best practices, workflows and guides for all users.
- Monitor SSC knowledge base for system processes, CRM setup, and automation readiness.
- Ensure CRM setup supports execution of life-cycle automations based on direction from Senior Manager and input from Automation Managers.
- Escalate and track technical issues impacting SSC operations.
What Success Looks Like
- Solve standard or recurring issues using established protocols and workflows.
- Collaborates effectively within the team and with other stakeholders.
- Monitor and audit data hygiene.
How Impact Will Be Measured In The First Year
- Monitor life-cycle reporting with input from Senior Manager and assist with updates.
- Follow established business rhythms for monitoring and auditing data.
- Update best practices, workflows, and enablement guides for SSC users.
Experience That Matters Most
- Bachelor's degree in Business, Information Systems, Marketing, or related field (or equivalent experience).
- 2+ Years experience in CRM operations, marketing automation, or business systems enablement.
- Strong data management skills, including data quality, reporting, and dashboards; CRM experience.
Experience That's Great To Have
- Direct experience with Salesforce, SQL and/or other marketing automation platform administration.
- Experience working in a highly matrixed or call-center environment.
- Higher Ed experience a plus.
- Prior experience supporting user enablement, training, or system adoption.
- Attention to detail, documentation and problem-solving skills.
Key skills/competency
- CRM Operations
- Data Integrity
- Salesforce Administration
- Marketing Automation
- Business Systems Enablement
- Process Documentation
- Student Lifecycle
- Data Quality
- Reporting & Dashboards
- SQL
Risepoint is an equal-opportunity employer and supports a diverse and inclusive workforce.
How to Get Hired at Risepoint
- Research Risepoint's mission: Study their commitment to affordable education and impact on student success.
- Tailor your resume: Highlight CRM, data management, automation, and system enablement skills.
- Showcase problem-solving: Prepare examples of how you resolve recurring technical or data issues.
- Emphasize collaboration: Discuss your experience working effectively with cross-functional teams and stakeholders.
- Demonstrate learning agility: Be ready to discuss supporting user adoption, training, or system documentation.
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