Customer Support Specialist @ Rippling
Your Application Journey
Email Hiring Manager
Job Details
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, such as payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Based in San Francisco, CA, Rippling has raised $1.2B from top investors including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock. It was also named one of America's best startup employers by Forbes.
About The Role
As a Customer Support Specialist at Rippling, you will be part of a world-class Support team dedicated to ensuring customers realize the full potential of our products. You will address customer issues, provide accurate information, work with internal teams, and help enhance the overall product experience.
What You Will Do
- Become a product expert and maintain high product knowledge.
- Take charge of customer issues from initiation to resolution.
- Respond promptly to customer inquiries via email, chat, or video conferencing.
- Resolve product issues by diagnosing problems and providing clear solutions.
- Document customer interactions in the company CRM.
- Gather customer feedback for product and service improvements.
- Stay updated with policies, procedures, and product updates.
- Deliver exceptional service and ensure customer satisfaction.
What You Will Need
- Must be located in PST or MDT; work hours 9am-5:30pm PST.
- Bachelor's degree obtained within the last 12 months.
- Proficient in English with excellent written and verbal communication skills.
- Strong problem-solving, organizational, and time management skills.
- Ability to handle changing job duties and priorities.
Additional Information
This role is non-exempt, full-time, hourly with eligibility for overtime. Rippling is an equal opportunity employer and is committed to diversity and inclusion. If you require accommodations during the hiring process, please email accomodations@rippling.com.
Key skills/competency
Customer Support, Product Knowledge, CRM, Communication, Problem-solving, Onboarding, Feedback, Time Management, Process Improvement, Multitasking
How to Get Hired at Rippling
🎯 Tips for Getting Hired
- Customize your resume: Highlight customer support and CRM experience.
- Research Rippling: Understand their products, mission, and culture.
- Practice problem-solving: Prepare examples of complex issue resolution.
- Prepare for interviews: Expect questions on communication and adaptability.