IT Support Specialist II

About Riot Platforms

Riot’s (NASDAQ: RIOT) vision is to be the world’s most trusted platform for powering and building digital infrastructure. Riot’s mission is to empower the future of digital infrastructure by positively impacting the sectors, networks, and communities that we touch. We believe that the combination of an innovative spirit and strong community partnership allows the Company to achieve best-in-class execution and create successful outcomes. Riot is a Bitcoin-driven industry leader in the development of large-scale data centers and bitcoin mining applications. The Company’s vertically integrated strategy spans Bitcoin mining, engineering, and the development of large-scale data center projects designed to support the growing demand for high-density computing. Riot currently operates Bitcoin mining facilities in central Texas and Kentucky, with engineering and fabrication capabilities in Denver and Houston. The Company is now expanding into data center development, strengthening its position as a foundational builder in the digital economy.

What We're Looking For

At Riot, we’re building the future of digital infrastructure. Our team members have unparalleled opportunities to work on groundbreaking initiatives. Through technical excellence and strategic execution, Riot has positioned itself as a leader in the industry driving advancements that continue to set new benchmarks in digital infrastructure. We are trailblazers. Problem solvers. People who thrive in fast-paced environments, communicate clearly, and bring relentless focus to efficiency and execution.

About The Role

We are seeking an IT Support Specialist 2 to join our team of four providing on-site coverage for our Denver and Castle Rock locations. As an IT Support Specialist, you will provide essential front-line support for our entire workforce—from executive leadership to production floor teams—ensuring technical issues are resolved quickly and accurately the first time. This role involves managing local assets, maintaining AV/conference systems, and facilitating site-specific technical projects. Success in this role requires a creative problem-solving mindset, strong technical fundamentals, and disciplined and organized execution of every task every time.

What You'll Do

• Resolve complex issues across Windows/macOS, Microsoft 365, endpoint security, mobile, and SaaS apps.
• Manage incidents end-to-end, including triage, prioritization, status updates, and resolution validation.
• Provision and manage endpoints via Intune/Jamf to ensure encryption, patching, and compliance.
• Maintain hardware inventory and software licenses for onboarding, transfers, and offboarding.
• Perform routine system health checks and preventive maintenance at all assigned sites.
• Facilitate local IT projects, infrastructure upgrades, and office expansions.
• Communicate site health and project status consistently to stakeholders and IT management.
• Ensure all support activities follow company security, ticketing, and audit protocols.
• Coordinate on-site vendors, including ISPs, low-voltage contractors, AV integrators, and cabling teams.
• Partner with central IT teams to ensure reliable local service delivery.

What You'll Bring

• Strong work ethic and prioritization skills; you know when to escalate and how to provide a clean hand-off to specialized teams.
• Excellent written and verbal communication; skilled at translating technical issues for both executive and production audiences.
• Composed under pressure and highly organized; capable of working effectively as part of a collaborative local team.
• High attention to detail and a commitment to maintaining confidentiality and data integrity.
• Creative, Builder Mindset
• Proactive initiative: you spot inefficiencies, propose improvements, and follow through to completion.
• Must have a valid driver’s license and reliable transportation for travel between Denver and Castle Rock.

Technical Fundamentals

• OS/Apps: Advanced proficiency in Windows 11, Intune, and the M365 suite (Teams/SharePoint/Exchange).
• Endpoints: e.g., Dell/Lenovo laptops, iPhones/iPads, Android, etc.
• Networking: Solid understanding of IP/DNS/DHCP/VLAN concepts to assist the Network team with local troubleshooting.
• Network environment: Enterprise Wi-Fi, Meraki/Cisco/Fortinet switches and Access Points.
• Security: Experience with EDR/AV, encryption, patching, and MFA/SSO basics.
• AV/UC: Hands-on experience with Teams Rooms and live meeting support.

Location

Hands-on role split between corporate offices and fabrication floors, requiring active on-site presence. Based on-site 5 days per week to support Denver and Castle Rock teams (mileage reimbursed). Available for occasional after-hours or weekend support during critical incidents or maintenance. Requires travel to regional production sites (TX, KY, etc.) approximately 2–3 times per year.

Education And Experience

• Associate’s degree in information technology or a related field; alternatively, equivalent professional experience combined with industry-standard certifications (e.g., CompTIA, Microsoft) is equally acceptable and highly valued.
• 3–5 years of IT support experience with a track record of incident ownership in a multi-site environment.
• Experience with MDM/endpoint management (e.g., Intune, Jamf) and ITSM platforms.
• Certifications a plus: CompTIA A+, Network+, Microsoft (MD-102, AZ-104).

Compensation And Benefits

• Competitive Salary: Base salary range is $70,000K–$80,000K (commensurate with experience) + bonus + sign-on equity grant.
• Long-Term Growth: Eligible to participate in Riot’s equity incentive programs and share in the success you help build.
• 401(k) Retirement Plan: Includes a generous company match up to 5%.
• Comprehensive Health Coverage: Multiple medical plan options, including 100% company-paid plans.
• Wellness & Lifestyle Perks: Enjoy free gym memberships, pet insurance, childcare discounts, and more to support your life both in and out of work.

Riot is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Key skills/competency

• IT Support
• Windows 11
• Microsoft 365
• Endpoint Management
• Intune
• Jamf
• Network Troubleshooting
• Security Fundamentals
• AV/UC Support
• Customer Service