Program Manager, Risk & Controls

About the Role: Program Manager, Risk & Controls at Riot Games

Player Support at Riot Games is dedicated to exceeding global player service expectations, delivering millions of high-quality support interactions that consistently reflect Riot’s core values.

As the Program Manager, Risk & Controls, you will be instrumental in establishing and leading Player Support’s Risk & Controls program from its inception. This involves evaluating the current risk posture, identifying existing and missing controls, and developing a prioritized, actionable roadmap to effectively mitigate the most critical risks impacting players and Riot.

This role demands significant collaboration, requiring close partnership with Player Support leadership, Compliance, Product, Tech, and vendor teams. Your goal will be to ensure risks are clearly understood, ownership is explicitly assigned, and controls are practical, scalable, and highly effective.

This is a program-creation role, not merely a maintenance position. It is ideally suited for an individual who thrives in ambiguous environments, demonstrates strong judgment, and can translate complex risk signals into clear priorities and actionable momentum.

This is a 12-month contract role, based on-site in Dublin.

Key Responsibilities

• Program Setup & CSA Ownership: Establish the Player Support Risk & Controls program and lead a Controls Self-Assessment (CSA) to define scope, methodology, and operating cadence in collaboration with Player Support leadership.
• Current-State Assessment: Conduct a comprehensive audit, leveraging insights from Player Support leaders and subject matter experts, to identify existing business and operational risks, current controls, and named control owners across Player Support.
• Risk Categorization & Prioritization: Evaluate and classify identified risks through the CSA based on severity, impact, and likelihood to determine where internal controls are essential.
• Gap Identification & Roadmap: Utilize CSA findings to pinpoint priority gaps in controls and ownership, then construct a clear roadmap to address these, including the implementation of controls for at least two critical risks in H2 2025.
• Control Design & Enablement: Partner with Product Tech, IT, and Operations to design and enable robust controls, such as enhanced QA monitoring, critical error tracking, improved control reporting, strengthened access management, and expanded tooling logging capabilities.
• Governance & Compliance Alignment: Create a sustainable governance framework—encompassing ownership, resourcing, intake, and reporting—and ensure the program aligns with Riot’s broader risk and controls strategy in partnership with the Compliance team.
• Program Kickoff & Run Mode: Transition the Risk & Controls program into its operational phase by activating initial controls, assigning owners, and establishing governance and reporting mechanisms to track early impact by Q3 2026.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Proven experience establishing or leading programs in risk, controls, compliance, or complex operations.
• Strong track record of conducting assessments, synthesizing ambiguous inputs, and transforming them into clear priorities and actionable roadmaps.
• Comfortable engaging with senior leaders and facilitating decisions on risk, tradeoffs, and sequencing.
• Experience collaborating cross-functionally with Tech, Compliance, and vendor partners.
• Familiarity with support tooling, access management, logging, or audit processes.
• Demonstrates a bias for action, strong judgment, and a player-first mindset.

At Riot Games, success is achieved through craft expertise, a collaborative spirit, and choices that prioritize your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not a requirement for this position. We put players first, driving every decision in our quest to create superior games and experiences. Whether you’re directly building player-facing features or supporting the company as a whole, everyone at Riot contributes to our mission. We believe in collaborative teams where you are empowered to bring your unique perspective every day. If this resonates with you, we encourage your application.

Key skills/competency

• Risk Management
• Controls Self-Assessment (CSA)
• Program Leadership
• Compliance Strategy
• Operational Risk
• Stakeholder Management
• Roadmap Development
• Access Management
• Audit Processes
• Governance Frameworks