Competitive Operations Coordinator, EMEA Esports Partnerships

Overview

The Esports team at Riot Games is dedicated to delivering world-class competitive experiences for players and fans across Riot’s global esports ecosystem. In collaboration with the Esports World Cup Foundation (EWCF), we are bringing our games to the Esports Nation Cup (ENC) and Esports World Cup (EWC) in 2026.

As a Competitive Operations Coordinator, EMEA Esports Partnerships, you will be the front-line competitive operations owner, supporting teams, coaches, and tournament organizers participating in ENC and EWC within the EMEA region. You will serve as the primary point of contact for competition-related questions, ensuring clarity and consistency in rules, policies, and qualification processes.

This role operates at the intersection of competitive integrity, player experience, and external partnership delivery, assisting teams with scheduling, scrimmage access, friendlies, and qualification requirements leading up to major global events. You will also provide essential on-the-ground competitive operations support in Riyadh during both ENC and EWC events.

You will report to the Sr. Manager, Competitive Operations and collaborate closely with Program Management, Product, Esports, Publishing, and the Esports World Cup Foundation.

This is a contract role through the end of the year, requiring travel to Riyadh for event execution.

Responsibilities

Responsibilities for the Competitive Operations Coordinator, EMEA Esports Partnerships include:

Competitive Operations & Governance

• Own competitive operations support for EWC and ENC national teams in EMEA.
• Interpret, administer, and enforce competition rules, policies, and competitive guidelines for national team competition.
• Maintain competitive integrity while applying sound judgment in novel or ambiguous situations.

Front-Line Stakeholder Support

• Serve as the primary point of contact for national team captains, coaches, and federation representatives regarding competition-related questions.
• Support tournament organizers and EWCF counterparts by providing timely guidance on rules, scheduling, and eligibility.
• Build trust-based relationships with stakeholders through responsiveness, consistency, and solution-orientation.

Scheduling

• Guide national teams through competition windows, scheduling constraints, and approved formats for friendlies and scrimmages.
• Help teams identify viable scrimmage opportunities while ensuring compliance with Riot policies and event timelines.
• Coordinate closely with internal Riot teams to resolve scheduling conflicts or edge cases.

Qualification & Readiness

• Support the administration and communication of qualification processes relevant to ENC and EWC participation.
• Ensure teams clearly understand requirements, deadlines, and escalation paths.
• Partner with Program Management to track readiness and flag risks related to competitive eligibility or compliance.

Live Event & On-Site Support

• Travel to Riyadh to support competitive operations during ENC and EWC events.
• Act as an on-site competitive authority to help resolve issues quickly and calmly during live competition.
• Support match readiness, competitive rulings, and coordination with tournament operations staff.

Process & Continuous Improvement

• Help document and refine competitive operations processes, FAQs, and guidance for national teams and partners.
• Identify recurring issues or points of confusion and proactively propose improvements to rules communication or workflows.

Dispute Resolution & Integrity

• Support dispute resolution and investigation efforts related to competitive issues, eligibility, or policy compliance.
• Uphold competitive integrity, fairness, and professionalism in all competitive matters.

Required Qualifications

• You have 3+ years of experience or an advanced degree in esports or sports league administration, sports media entertainment, or equivalent.
• You possess very good knowledge of League of Legends and/or VALORANT and their mechanics, enabling you to identify bugs versus features.
• Strong knowledge of the esports industry in EMEA.
• You understand how esports tournaments work and have robust knowledge about competition rules and operations.
• Direct experience working within Competitive Operations supporting a professional league.
• Experience in managing external vendors and contractors.
• You have experience in working closely with Product Leads.

Desired Qualifications

• Fluency in additional language(s) beyond English, such as Spanish, French, Turkish, or German.
• You are very familiar with the Riot esports scene.
• You have a strong understanding of the esports and sports industry, league and team business.

About Riot Games

At Riot Games, we put players first. This mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you’re working directly on a new player-facing experience or supporting the company as a whole, everyone at Riot is part of our mission. Just like in our games, we’re better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective every day. If that sounds like the kind of place you want to work, we’re looking forward to your application.

Key skills/competency

• Esports Operations
• Tournament Management
• Competitive Integrity
• Stakeholder Engagement
• Scheduling Coordination
• Rules Enforcement
• Live Event Support
• VALORANT Expertise
• League of Legends Expertise
• EMEA Esports Industry