Client Advisor, Madison Flagship
RIMOWA · New York, United States
- On site
- Full-time
- $65,000 / year
- New York, United States
Job highlights
- Drive sales and achieve objectives at RIMOWA flagship.
- Build lasting client relationships and loyalty.
- Deliver exceptional white-glove customer service.
- Maintain store presentation and operational standards.
- Represent RIMOWA's luxury heritage and craftsmanship.
About the role
Client Advisor - RIMOWA
RIMOWA is seeking a highly accomplished and passionate Client Advisor for its Madison Flagship store. The Client Advisor is responsible for driving sales through exceptional client service, strong product knowledge, and a deep understanding of the luxury retail environment. This role focuses on building lasting client relationships, delivering an outstanding in-store experience, and contributing to the overall success of RIMOWA while serving as a true brand ambassador.
Job Responsibilities
Sales
- Consistently achieve and surpass individual sales objectives, directly contributing to the store’s overall commercial success and prestige.
- Serve as a true brand ambassador, conveying RIMOWA’s storied heritage, iconic designs, engineering, and uncompromising craftsmanship.
- Curate and cultivate an exclusive and loyal client portfolio, building enduring relationships and driving sustained repeat business through personalized engagement, client appointments, and events.
- Actively support and inspire colleagues, fostering a sophisticated, collaborative, and high-performance sales environment.
Customer Service
- Embody the RIMOWA brand ethos at all times, presenting yourself with impeccable professionalism.
- Deliver a seamless, white-glove post-purchase experience by meticulously managing client follow-ups, repairs, and service requests with discretion and care.
- Anticipate client needs through an intimate knowledge of the brand’s history, new product launches, and the competitive luxury landscape.
- Create memorable, elevated moments for every client, ensuring each interaction reflects the refinement synonymous with RIMOWA.
Operations
- Execute all POS transactions with precision and efficiency.
- Confidently open and close the store register in full compliance with company policies.
- Participate proactively in inventory management while upholding the highest standards of loss prevention.
- Maintain exceptional visual merchandising, ensuring the store consistently reflects a polished, luxurious, and inviting aesthetic.
- Always uphold immaculate store presentation and operational readiness.
Profile
- Proven success in a premium or luxury retail environment.
- Demonstrated expertise in developing, nurturing, and retaining a discerning clientele; an established luxury client book is highly desirable.
- Impeccable personal presentation with exceptional communication skills.
- Strong problem-solving capabilities, a refined attention to detail.
- A deep appreciation for luxury craftsmanship, travel, and elevated lifestyles.
- Flexible availability, including evenings, weekends, and holidays.
- Able to regularly lift and handle items up to 20 lbs.
- Multilingual in Spanish, French, Portuguese, and/or Mandarin a plus.
Key skills/competency
- Clienteling
- Luxury Sales
- Customer Service
- Visual Merchandising
- POS Systems
- Inventory Management
- Brand Ambassadorship
- Relationship Building
- Communication Skills
- Problem-Solving
Skills & topics
- Client Advisor
- Luxury Retail
- Sales Associate
- Brand Ambassador
- Customer Service
- Clienteling
- Sales
- Retail
- Luxury Goods
- RIMOWA
How to get hired
- Tailor your resume: Highlight luxury retail experience and clienteling skills for this Client Advisor role at RIMOWA.
- Showcase your client book: Emphasize any established luxury clientele or your ability to build one.
- Demonstrate brand passion: Express your appreciation for RIMOWA's craftsmanship and elevated lifestyle.
- Prepare for interviews: Be ready to discuss sales achievements and customer service scenarios.
- Highlight language skills: Mention any multilingual abilities, as they are a plus for RIMOWA.
Technical preparation
Master RIMOWA product details and brand history.,Practice POS system transactions and cash handling.,Develop visual merchandising presentation skills.,Understand inventory management procedures.
Behavioral questions
Describe a time you exceeded sales goals.,How do you build and maintain client relationships?,How would you handle a difficult customer situation?,Explain your understanding of luxury brand service.
Frequently asked questions
- What is the primary focus of the Client Advisor role at RIMOWA's Madison Flagship?
- The primary focus of the Client Advisor role at RIMOWA's Madison Flagship is to drive sales by providing exceptional client service, leveraging strong product knowledge, and cultivating lasting client relationships within the luxury retail environment.
- What kind of experience is most valuable for a Client Advisor applicant at RIMOWA?
- Proven success in a premium or luxury retail environment is most valuable. Demonstrated expertise in developing, nurturing, and retaining a discerning clientele is highly desirable, with an established luxury client book being a significant asset.
- Does RIMOWA require specific language skills for the Client Advisor position?
- While not strictly required, being multilingual in Spanish, French, Portuguese, and/or Mandarin is a plus for the Client Advisor position at RIMOWA's Madison Flagship, indicating a desire to serve a diverse clientele.
- What are the key responsibilities regarding customer service for a RIMOWA Client Advisor?
- Key customer service responsibilities include embodying the brand ethos, providing impeccable professionalism, delivering a seamless post-purchase experience through meticulous follow-ups, anticipating client needs, and creating memorable, elevated interactions.
- Is flexibility in working hours important for the Client Advisor role at RIMOWA?
- Yes, flexible availability is important for the Client Advisor role at RIMOWA, including the ability to work evenings, weekends, and holidays, to meet the demands of a luxury retail environment.
- How does RIMOWA value product knowledge and brand ambassadorship in this role?
- Product knowledge and brand ambassadorship are central to the Client Advisor role. Advisors are expected to convey RIMOWA’s heritage, designs, engineering, and craftsmanship, acting as true representatives of the brand.
- What are the operational duties expected of a Client Advisor at RIMOWA?
- Operational duties include executing POS transactions accurately, managing the store register, participating in inventory management, upholding loss prevention standards, and maintaining exceptional visual merchandising and store presentation.