Quality Assurance Tester
Rifa AI · India
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- Hybrid
- Full-time
- $75,000 / year
- India
Job highlights
- Test AI chatbots and voicebots at Rifa AI.
- Focus on user experience, not just technical correctness.
- Execute regression and end-to-end test cycles.
- Document bugs with detailed reproduction steps.
- Contribute to release sign-offs.
About the role
QA Tester AI Chatbot & Voicebot at Rifa AI
We're hiring a QA Tester to own testing of our AI-powered voice and chat agents at Rifa AI. This is a hands-on role. You'll test real conversation flows, validate releases, reproduce bugs, and ensure the bot behaves correctly across every scenario before it goes live. We're not just looking for someone who checks pass/fail, we want someone who thinks about whether the product feels right to a real user. If something is technically correct but frustrating to use, that matters here.
What you'll do:
- Run end-to-end and regression tests across voice and chat AI agents.
- Test core flows: identity verification, payment negotiation, compliance handling, escalation paths.
- Reproduce and document bugs with transcripts, screenshots, and clear expected vs actual behavior.
- Raise UX observations: not just failures, but anything that feels off from a user's perspective.
- Log issues with full reproduction steps and sign off on releases.
What we're looking for:
- 1–3 years in QA or product testing.
- Strong attention to detail and structured bug reporting.
- Good written English and comfort with project management tools.
- Genuine interest in end-user experience, not just test coverage.
- Good to have: experience with AI chatbots/voicebots, NLP systems, or automation tools.
Remote | Flexible hours | Occasional availability outside standard hours for releases
Key skills/competency:
- Quality Assurance Tester
- AI Chatbot Testing
- Voicebot Testing
- Regression Testing
- Bug Reporting
- User Experience (UX)
- AI Agents
- NLP Systems
- Automation Tools
- Rifa AI
Skills & topics
- QA Tester
- AI Chatbot
- Voicebot
- Quality Assurance
- Software Testing
- Bug Reporting
- User Experience
- AI
- NLP
- Remote Job
How to get hired
- Tailor your resume: Highlight your QA experience, attention to detail, and user-centric approach. Quantify achievements if possible.
- Showcase relevant skills: Emphasize experience with AI, chatbots, voicebots, NLP, or automation tools if applicable.
- Understand Rifa AI: Research their AI products and mission to articulate your interest and fit.
- Prepare for technical questions: Be ready to discuss bug reproduction, test case design, and UX observation methods.
- Demonstrate user empathy: Prepare examples of how you've advocated for user experience in previous roles.
Technical preparation
Practice testing AI chatbot conversation flows.,Learn bug reporting with transcripts and screenshots.,Familiarize with project management tools.,Understand AI/NLP concepts for testing.
Behavioral questions
Describe a time you found a critical UX issue.,How do you ensure thorough test coverage?,How do you document bugs effectively?,Why are you interested in AI testing?
Frequently asked questions
- What are the primary responsibilities of a QA Tester at Rifa AI?
- As a QA Tester at Rifa AI, you will be responsible for testing AI-powered voice and chat agents. This includes running end-to-end and regression tests, reproducing and documenting bugs, observing user experience, and contributing to release sign-offs for chatbot and voicebot products.
- What experience is required for the QA Tester position at Rifa AI?
- The Rifa AI QA Tester role requires 1-3 years of experience in QA or product testing. While experience with AI chatbots, voicebots, or NLP systems is a plus, a strong attention to detail, structured bug reporting, and a genuine interest in end-user experience are essential.
- Is the QA Tester role at Rifa AI remote?
- Yes, the QA Tester position at Rifa AI is a remote role. It also offers flexible hours, though occasional availability outside standard hours may be required for releases.
- How does Rifa AI approach quality assurance for its AI products?
- Rifa AI emphasizes a user-centric approach to QA. They look for testers who not only ensure technical correctness but also consider the overall user experience, ensuring that AI agents are not just functional but also intuitive and non-frustrating to interact with.
- What kind of bugs might a QA Tester at Rifa AI encounter?
- A QA Tester at Rifa AI might encounter bugs related to conversational flows, identity verification, payment negotiation, compliance handling, and escalation paths within AI chatbots and voicebots. They will also identify and report UX issues that might frustrate users.
- What tools are commonly used by QA Testers at Rifa AI?
- While specific tools aren't detailed, comfort with project management tools and experience with bug tracking are noted. For those with relevant experience, familiarity with AI chatbots, voicebots, NLP systems, or automation tools is beneficial for this QA Tester role.