Claims Analyst

About Rhino + Jetty

Rhino + Jetty is making housing more affordable and accessible for millions of renters every year. Recently merged, the company is now the leading real estate platform with a mission to improve the financial lives of renters and property managers.

Platform Expansion in 2024

In 2024, R + J expanded its platform with end-to-end deposit management, streamlining security deposits and insurance solutions, transforming the renting experience by making moving easier, more affordable, and more transparent.

Role: Claims Analyst

As a Claims Analyst at Rhino + Jetty, you will be part of a driven team transforming the insurance claims experience.

Key Responsibilities

• Provide best-in-class claims experience through exceptional claim resolution.
• Investigate, manage, and resolve assigned claims per best practices.
• Independently handle high volume daily claim assignments.
• Enhance partner relationships with timely and accurate claim adjustments.
• Gather customer feedback, define processes, and identify best practices.
• Offer ongoing support to the Claims Team as needed.

Ideal Candidate Qualifications

• Active independent adjusters license (or obtain within 3 months).
• 1+ years full cycle insurance claim handling experience in auto, general liability, work comp, or renters/homeowners contents.
• Strong customer service and detailed orientation skills.
• Excellent written communication and critical thinking abilities.
• Proficiency with G-Suite, Microsoft Office, Slack, and modern workplace technology.
• Flexibility to adapt to industry disruptions and process changes.

Key skills/competency

Claims, Insurance, Analysis, Resolution, Investigation, Communication, Customer Service, Technology, Process Improvement, Flexibility