Customer Service Logistics
Rhenus Logistics
Job Overview
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Job Description
Welcome to Rhenus!
The Rhenus Group is one of the leading, globally operating logistics service providers. Along the entire supply chain, we offer tailor-made solutions for companies from various industries. From multimodal transports to perfect warehousing, from smooth customs clearance to innovative value-added services: We are always at the pulse of time and by our customers' side.
About the Role: Customer Service Logistics
- Steering complex transport processes within the European network
- Direct point of contact for demanding industrial customers
- Analysis of operational performance and derivation of concrete measures
- Active escalation and quality management
- Close collaboration with Operations, Key Account Management, and Management
- Shaping more efficient processes and workflows
Impact and Environment
You work closely with the customer – with real impact. Your decisions daily improve operational quality, and you'll have high visibility within the company instead of a back-office role. This position is located in the growing chemical cluster of Central Germany.
What We're Looking For
- Experience in freight forwarding, transport control, or a control tower environment
- Operative understanding rather than pure administration
- Decisiveness and a strong sense of responsibility
- Excellent communication skills at eye level with customers and colleagues
- Ability to maintain structure even under time pressure
- Proficiency in German and English for daily work
What We Offer
- Continuous further training: Develop your skills and expand your expertise with our professional training programs.
- Great team: It's the people who make the difference – and with us, you'll be part of a great team.
- Flat hierarchies: Thanks to our lean organizational structure, you can directly engage with decision-makers.
- Room for innovation: Implement your ideas in an environment that fosters creativity and empowers you to drive change.
- Events: From team outings to Christmas parties and networking events, we build strong connections by spending time together.
- Fast decision-making processes: Get things done faster with optimized processes that promote efficiency and effectiveness.
Key skills/competency
- Transport Management
- Customer Communication
- Operational Performance Analysis
- Escalation Management
- Quality Management
- Process Optimization
- Logistics
- Freight Forwarding
- Supply Chain Management
- German & English Proficiency
How to Get Hired at Rhenus Logistics
- Research Rhenus Logistics's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight relevant experience in logistics, transport steering, or control tower operations, emphasizing impact.
- Showcase communication skills: Prepare examples demonstrating effective interaction with clients and colleagues in both German and English.
- Demonstrate problem-solving and decisiveness: Be ready to discuss situations where you managed escalations or improved operational quality.
- Understand process optimization: Share ideas or past experiences where you contributed to more efficient workflows within logistics.
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