Subject Matter Expert Customer Support
@ Revolut

Hybrid
$90,000
Hybrid
Full Time
Posted 22 days ago

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XXXXXXXXX XXXXXXXXX XXXXXXXX****** @revolut.com
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Job Details

About Revolut

Revolut is on a mission to provide more from your money with products that help control spending, saving, investing, exchanging, and traveling. With 65+ million customers and 10,000+ employees worldwide, Revolut is recognized as a Great Place to Work™ and is committed to building innovative products.

About the Role

As a Subject Matter Expert Customer Support, you will be the main point of reference for Mexico-specific products. You will bridge product knowledge with exceptional service delivery by maintaining internal knowledge, driving communication initiatives, and collaborating with multiple teams to enhance customer experience.

What You'll Be Doing

  • Creating and maintaining an internal knowledge base for Mexico-related products
  • Ensuring front-line teams receive accurate and timely product information
  • Collaborating with Learning & Development to update training materials
  • Driving internal communications such as FAQs and support documents
  • Partnering with Product Owners to manage product changes and resolve bugs
  • Analyzing customer feedback to identify improvement areas
  • Leading root-cause analysis processes
  • Collaborating with Research, Quality, and Complaints teams
  • Implementing improvement strategies based on customer insights
  • Coordinating with the Product team to monitor customer satisfaction

What You'll Need

  • Fluency in English
  • Experience in customer support in a product-focused or fintech environment
  • Knowledge of support tools like Confluence and Zendesk
  • Excellent cross-functional communication skills
  • Proactive, self-motivated and detail-oriented attitude
  • Customer-centric mindset and empathy
  • Ability to work in a fast-paced, evolving environment

Key Skills/Competency

  • Customer Support
  • Fintech
  • Mexico Products
  • Knowledge Base
  • Internal Communication
  • Training
  • Feedback Analysis
  • Root-Cause Analysis
  • Collaboration
  • Problem Solving
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How to Get Hired at Revolut

🎯 Tips for Getting Hired

  • Research Revolut's culture: Study their mission, values, and recent news.
  • Customize your resume: Highlight fintech and customer support experience.
  • Emphasize Mexico expertise: Tailor skills for Mexico-specific products.
  • Practice behavioral responses: Prepare answers for cross-functional collaboration.

📝 Interview Preparation Advice

Technical Preparation

Review Confluence documentation basics.
Familiarize with Zendesk operations.
Study fintech support tools.
Examine product change case studies.

Behavioral Questions

Describe a time you solved a customer issue.
Explain working in cross-functional teams.
Discuss handling product knowledge challenges.
Share an example of proactive problem solving.

Frequently Asked Questions