Subject Matter Expert (Core Payments)
Revolut · India
- Hybrid
- Full-time
- $85,000 / year
- India
Job highlights
- Investigate complex payment issues for global customers.
- Collaborate with banking partners to resolve errors.
- Manage risks in payment processing operations.
- Enhance payment integrations with product teams.
- Train new hires on payment procedures.
About the role
About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 70+ million customers get more from their money every day. As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About The Role
The Core Payments department is in charge of building global payment products, which allow Revolut customers to make and receive external payments in a fast and reliable way. The objective is simple: deliver the best payments features on the market. We’re looking for a Subject Matter Expert with solid experience in payments investigations. Someone who will expertise on complex cases in respective payment business lines (SWIFT & X-border, UK & Europe, US & APAC, etc.), assisting with the process optimisation and service procedure updates. A brave individual who knows how to manage risks and make independent decisions. Up for the challenge? Let’s get in touch.
What You’ll Be Doing
- Helping internal teams, such as Support, with complex inquiries related to payments.
- Investigating and resolving payment issues impacting Revolut’s customers and reconciliation breaks.
- Communicating closely with banking partners via SWIFT, email and banking portals to resolve payment errors promptly.
- Helping identify and manage payment processing issues, incidents and risks relating to SWIFT, SEPA, ACH and Faster Payments.
- Supervising operating procedures to ensure alignment with external and internal requirements.
- Working collaboratively with product teams on enhancing relevant integrations and processes.
- Training new hires and developing learning materials.
What You'll Need
- Experience working in a payments operation in a financial services environment.
- Experience conducting bank-to-bank investigations in payments operations departments.
- A general understanding of processing SWIFT, SEPA, ACH, and Faster Payment.
- The ability to organise and prioritise work to meet production goals in a dynamic environment with a team-oriented approach.
- The ability to explain complex issues with ease and in a customer-friendly manner.
- Fluency in English with impeccable verbal and written communication skills.
- A bachelor’s or master’s degree.
Nice to have
- Experience working with Jira, Confluence, Slack.
- Expertise with SQL.
Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Key skills/competency
- Payments Investigations
- Core Payments
- SWIFT
- SEPA
- ACH
- Faster Payments
- Financial Services
- Risk Management
- Process Optimization
- Product Collaboration
Skills & topics
- Subject Matter Expert
- Payments
- Core Payments
- SWIFT
- SEPA
- ACH
- Faster Payments
- Financial Services
- Payments Operations
- Bank Investigations
- Revolut
- London
How to get hired
- Tailor your resume: Highlight your experience in payments operations, bank-to-bank investigations, and specific payment processing systems like SWIFT, SEPA, and ACH.
- Craft a compelling application: Emphasize your problem-solving skills, ability to manage risks, and experience explaining complex payment issues clearly.
- Prepare for interviews: Be ready to discuss specific payment scenarios, your approach to investigations, and how you've contributed to process optimization.
- Showcase technical skills: If applicable, mention your proficiency with tools like Jira, Confluence, Slack, and SQL to demonstrate your technical readiness for the Subject Matter Expert role.
Technical preparation
Behavioral questions
Frequently asked questions
- What specific payment systems does a Subject Matter Expert at Revolut need to understand?
- A Subject Matter Expert in Core Payments at Revolut should have a general understanding of processing SWIFT, SEPA, ACH, and Faster Payments. Your expertise will be crucial in navigating complex cases related to these systems.
- What kind of experience is required for the Subject Matter Expert (Core Payments) role at Revolut?
- Revolut is looking for candidates with experience working in a payments operation within a financial services environment, specifically with experience conducting bank-to-bank investigations in payments operations departments.
- How does Revolut handle job applications and recruitment to prevent scams?
- Revolut emphasizes applying only through official Revolut channels and using official @revolut.com email domains. They will never ask for payment or personal financial information during the hiring process. Always verify communications.
- What is the Core Payments department responsible for at Revolut?
- The Core Payments department at Revolut is responsible for building global payment products that enable customers to make and receive external payments quickly and reliably, aiming to provide the best payment features on the market.
- Does Revolut encourage applications from diverse backgrounds for the Subject Matter Expert role?
- Yes, Revolut strongly encourages applications from people with diverse backgrounds and experiences. They are committed to creating an inclusive workplace to foster innovation and exceptional products.
- What are the key responsibilities of a Subject Matter Expert in Core Payments?
- Key responsibilities include assisting internal teams with complex payment inquiries, investigating and resolving payment issues, communicating with banking partners, managing payment processing risks, supervising operating procedures, and collaborating with product teams.
- Are there opportunities for career growth or training in this role?
- Yes, the role involves training new hires and developing learning materials, indicating a focus on knowledge sharing and development within the team. Your expertise will be key in enhancing processes and integrations.