FinCrime Analyst

@ Revolut

About Revolut

Revolut is on a mission to deliver more visibility, control, and freedom over money. With a global customer base of 65+ million and a team of over 10,000 talented individuals working from offices and remotely, Revolut is reshaping finance with innovative products including spending, saving, investing, exchanging, and travelling.

About the Role

The FinCrime Analyst is a key member of our Customer Support team, acting as the first point of contact for millions around the world. This role involves answering live chats quickly, reviewing customer issues, taking end-to-end ownership of cases, and collaborating with internal and external teams to deliver outstanding customer experience.

Responsibilities

• Assist customers with off-boarding through in-app live chat.
• Take ownership of issues and follow internal procedures.
• Represent Revolut online with professionalism.
• Handle sensitive, confidential information with discretion.
• Collaborate cross-functionally with global teams during customer disruptions.

Requirements

• Fluency in English
• Excellent written and communication skills
• 1+ years experience in financial crime
• Ability to multitask and perform under pressure
• Flexibility for different shifts, including nights and weekends
• Strong numeracy and IT skills

Diversity & Inclusion

Revolut’s D&I Framework encourages applications from diverse backgrounds, fostering an inclusive environment that drives innovation.

Important Notice

Apply only through official Revolut channels. Beware of scams: Revolut will never ask for payment or personal financial information during the hiring process. Always verify that communications come from an @revolut.com email address.

Key skills/competency

• Financial Crime
• Customer Support
• Live Chat
• Compliance
• Investigation
• Multitasking
• Communication
• Collaboration
• Numeracy
• IT Skills