Senior Solution Engineer

About Revinate

Revinate is one of the largest and most innovative providers of direct revenue-generating solutions in the hospitality industry. Our mission is to deliver hoteliers scalable direct revenue and profits from data-driven solutions that cultivate deeper relationships with guests. Revinate’s Direct Booking Platform helps capture, convert and retain guests with strategies and services that maximize direct booking revenue. This combination maximizes the lifetime value of each guest through personalized and targeted campaigns across the guest journey. Revinate Marketing has won 1st place for Hotel CRM & Email Marketing in the HotelTechAwards five years in a row!

Revinate is proud to be a Great Place To Work Certified company! Check out what our employees say makes working here so great: Great Places To Work x Revinate

This is a remote position, and candidates must reside in Poland or Romania.

Role Overview

The Senior Solution Engineer is the primary technical and product expert for Revinate’s salesforce. You will support the sales team by understanding complex customer business problems and requirements and articulate those into solutions. Leveraging deep technical expertise and comprehensive hospitality domain knowledge, you will take a consultative approach to architecting, validating, and presenting complex, custom platform solutions that align with critical client needs.

As a Senior Solution Engineer, you will collaborate with Product Management and Product Marketing to deliver the right solution and high quality products to Revinate clients in easy-to-understand terms. You will be the bridge between the sales team and technical team during implementation to ensure a successful launch. This position will require travel to support business development activities such as conferences, trade shows and client presentations.

What You'll Do

• Be both a product, industry, as well as a technical expert in software for the sales team and clients
• Provide clarity and leadership in prospect and client engagements of direct revenue-generating solutions and associated value propositions
• Deep Dive Consultation: Conduct sophisticated discovery sessions to uncover critical business and technical requirements, translating them into robust, multi-product solution blueprints, which may also involve partner solutions as well.
• Deliver high quality demos with clear objectives, success criteria and scope control (where required) to successfully position the value of Revinate solutions
• Talk confidently about the CDP landscape, and how technology continues to evolve across the software industry
• Respond to RFIs, RFPs, Infosec Questionnaires and assist in building a repository of the latest product knowledge
• Draft and present business case data for client requested product enhancements, including identification of business impact to product management
• Own technical sales FAQs and make sure that answers to technology questions (e.g. availability, disaster recovery, PCI) are consistent and derived from current and accurate data
• Executive Presentation: Independently present and defend complex technical architectures and value propositions to C-level executives (e.g., CIO, CTO, CMO) at major hotel brands, ownership groups, and large-scale enterprises
• Consult early in the sales process with Product Management on one-off opportunities to ensure customer expectations are well met
• Act as a key account strategist; using ability to reference past client solution approaches to enable successful orchestration of new partnerships
• Assist with product training and onboarding of new sales reps and solution engineers
• Travel throughout sales territory, as needed
• Represent Revinate at business development events, as needed

What You'll Bring

• 5 + years of progressive experience in a Solution Engineering, Sales Engineering, or Technical Architecture role, preferably within a SaaS, MarTech, Contact Center or Revenue Management platform environment.
• Deep Domain Expertise: Expert-level knowledge of the hospitality industry ecosystem, including PMS, CRS, CRM, booking engines, data warehouse structures, Call Center Technology and common API standards (e.g., HTNG) is preferred
• Technical Acumen: Demonstrated mastery in discussing, architecting, and troubleshooting complex RESTful APIs, webhooks, SSO (SAML/OAuth), data security (PCI/GDPR), and cloud infrastructure concepts.
• Ability to work across organization and promote cross functional collaboration
• Consultative problem solver
• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
• Leverage technology solutions for supporting business goals
• Self-motivated with a history of outstanding performance in your role
• Ability to demonstrate, communicate and document the value proposition, appropriate solution and unique market positioning
• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
• Comfortable seeking requirements from and presenting recommendations to executive audiences in hospitality (corporate, ownership, and property)
• Embrace being part of a sales organization and competing for business
• Contribute to the development of standardized processes and best practices
• Project specific responsibilities working within budget/timeline and scopes

Interview Process

We're excited you're considering a career with Revinate! Our goal is to ensure this is the right opportunity for you, while also determining if you're the right fit for our team. The interview process for this role is designed to be a two-way street, where you'll get to know us just as we get to know you.

• Recruiter Screen - 30 min Phone Interview
• Hiring Manager Interview - 45 min Google Meet - Video
• Peer Interview - 60 min Google Meet - Video
• Technical Interview - 45 min Google Meet - Video
• SE Practicum/Exercise - 45 min Google Meet - Video
• Final Interview - 30 min Google Meet - Video

Revinate values the flexibility of a hybrid workforce and the benefits of localized hiring. We focus on specific cities to foster local communities and enhance team cohesion, allowing employees to collaborate, attend local events, and build a strong sense of community and company culture.

Candidates must be located in the country location listed in the job application. Thank you!

Revinate is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complementary.

Important Security Alert

We have been made aware of fraudulent activities involving individuals impersonating our HR team and offering fake job opportunities. Please be vigilant and ensure your safety by verifying all job offers.

For Authentic Opportunities: Only refer to our official careers page on our company website. Your security is our priority. If you encounter any suspicious activity, please report it immediately. Stay safe and secure! You can confirm or inquire with any questions by reaching out to security@revinate.com

AI and Hiring

Please note that interviews at Revinate will be recorded using brighthire.ai. As we continue to build more structure into our interview processes -- the best way to eliminate unconscious bias! We are encouraging our interviewers to focus more on our candidates and the conversation than taking notes. Instead, we can rely on brighthire.ai to do the note taking for us. If you’re uncomfortable with recording your interview, please let us now. We’ll opt you out.

Our Core Values

• One Revinate - United & Strong, on a single mission together
• Built on Trust - It’s the foundation of everything we do
• Expect Amazing - We think, dream & deliver big
• Customer Love -- When the customer wins, we win
• Make it Simpler -- Apply it to everything we do
• Hungerness -- Feel it, follow it, be relentless about our success
• Grounded in Gratitude - We’re glad to be here & make the most of every day

Key skills/competency

• Solution Architecture
• Technical Sales
• Hospitality Industry Expertise
• SaaS Platforms
• CRM & Marketing Automation
• API Integration (RESTful, Webhooks)
• Data Security (PCI, GDPR)
• Executive Presentations
• RFP/RFI Response
• Consultative Selling